Pooja Maraka
Hyderabad
Summary
Accomplished Sr. Product Adoption Specialist at Keka Technologies, adept in customer relations and expert problem-solving. Spearheaded seamless HRMS implementations, enhancing client operations by 30%. Proven adaptability through continuous learning, driving product and service enhancements. Excelled in fostering client partnerships and leveraging prompt engineering for operational excellence.
Overview
3
3
years of professional experience
Work History
Sr. Product Adoption Specialist
Keka Technologies
01.2024 - Current
- Serving as the primary point of contact for clients regarding critical technical issues or questions related to the HRMS platform
- Efficiently troubleshooting and resolving customer inquiries in a timely manner to ensure uninterrupted operations
- Building robust relationships with clients to understand their needs and challenges related to HR management
- Proactively identifying lucrative opportunities to upsell or cross-sell additional features or services that align with client goals
- Diligently staying updated on product updates, new features, and industry trends to effectively advise clients on best practices
Procuct Specialist - Customer Success Manager
Keka Technologies
05.2022 - 01.2024
- Proficiently onboarded companies by implementing their policies in Core HR, Leave Management, Attendance Tracking, Payroll Systems, Performance Management, Timesheets, and ATS modules
- Conducted needs assessments and customized implementations to align with client requirements and ensure seamless onboarding
- Responsible for planning, implementing, and monitoring the workforce of over 500 employees, ensuring efficient workforce management
- Proactively provided comprehensive product training on each module, ensuring hands-on experience and in-depth understanding for clients
Social Media Analyst
Cloud Mellow
03.2021 - 03.2022
- submitted standardized performance reports to the marketing manager and stakeholders, ensuring data-driven decision-making
- Streamlined content creation processes, resulting in more timely and relevant posts across all digital platforms
- Boosted customer engagement by designing and implementing targeted content strategies, and managing multiple social media accounts simultaneously to ensure cohesive messaging and consistent growth across platforms
Education
MBA - Human Resources Management
Ramachandra College Of Engineering
Vatluru07.2022
Bachelor of Science - Electrical, Electronics And Communications Engineering
Ramachandra College Of Engineering
Vatluru06.2020
Skills
- Customer Relations
- Expert Problem Solving
- Adaptability and Continuous Learning
- Prompt Engineering/GenAI
- Advance Excel
- Payroll
Languages
English
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Telugu
Bilingual or Proficient (C2)
Timeline
Sr. Product Adoption Specialist
Keka Technologies
01.2024 - Current
Procuct Specialist - Customer Success Manager
Keka Technologies
05.2022 - 01.2024
Social Media Analyst
Cloud Mellow
03.2021 - 03.2022
MBA - Human Resources Management
Ramachandra College Of Engineering
Bachelor of Science - Electrical, Electronics And Communications Engineering
Ramachandra College Of Engineering
Similar Profiles
Amit SahuAmit Sahu
Business Development Specialist, North America at Keka TechnologiesBusiness Development Specialist, North America at Keka Technologies
Richie Abhishek YeshamallaRichie Abhishek Yeshamalla
SDR - Sales Development Representative at Keka TechnologiesSDR - Sales Development Representative at Keka Technologies
Manojkumar ThirupathiManojkumar Thirupathi
Cloud HR Advisor at Keka TechnologiesCloud HR Advisor at Keka Technologies