Anil Kumar Polla
Operations support expert
Hyderabad
Summary
Detail-oriented Data Management Analyst with over 6 years of experience in data automation, billing support, and process optimization. Skilled in managing high-volume transactions, adhering to compliance standards, and driving process improvements to reduce manual tasks. Proficient in Excel, data handling, and reporting, with a focus on accuracy and efficiency. Seeking to leverage my expertise to support Experian’s Data Automation Team in delivering accurate and timely billing processes.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Operations Support Expert
Amazon Development Centre India Pvt Ltd
Hyderabad
2022.10 - Current
- Managed communication with vendors, resolving disputes over damages and processing refunds based on thorough data analysis.
- Configured inventory allocations based on vendor capacity, ensuring accurate and efficient inventory management.
- Conducted quality audits to minimize errors, reduce disputes, and maintain a high service standard.
- Collaborated with cross-functional teams (Program Managers, Tech, BI) to enhance decision-making processes and overall service quality.
- Led process optimizations, updated SOPs, and improved productivity through system automation and enhanced support documentation.
- Tracked KPIs and generated monthly reports to provide insights for process improvement and maintained compliance with internal audit requirements.
Virtual Relationship Manager
Federal Bank
Visakhapatnam
2022.02 - 2022.10
- Analyzed customer service data to assess skills gaps within the customer service team, leading to the development of tailored training programs.
- Established quality benchmarks based on skills data, reducing response time by 100% and ensuring high customer satisfaction.
- Created centralized records of interactions, improving data accuracy for skills tracking and supporting strategic decision-making.
Transaction Processing Associate
Conduent
Visakhapatnam
2019.01 - 2022.02
- Handled large volumes of claim processing transactions with a strong focus on data accuracy and adherence to processing timelines.
- Updated standard operating procedures and trained new team members on compliance and data management standards.
- Performed quality audits, addressing discrepancies proactively to ensure compliance and minimize errors in data processing.
Education
Bachelor of Science - Computer Science
Prism Degree College
Visakhapatnam, India 2014.01 - 2018.03
Skills
- Data Analysis & Interpretation: KPI tracking, skills data analytics, insights generation
- Data Privacy Compliance: Familiar with HIPAA, and data security best practices
- Technical Skills: Excel (Advanced), SQL, Power BI, Data Visualization, Tableau
- Process Optimization: Workflow improvement, root-cause analysis, SOP development
- Strategic Insights: Identifying skills gaps, skills data reporting, process recommendations
- Project Management: Project coordination, cross-functional collaboration, training
- Industry Knowledge: Healthcare, Banking, E-commerce,
Timeline
Operations Support Expert
Amazon Development Centre India Pvt Ltd
2022.10 - Current
Virtual Relationship Manager
Federal Bank
2022.02 - 2022.10
Transaction Processing Associate
Conduent
2019.01 - 2022.02
Bachelor of Science - Computer Science
Prism Degree College
2014.01 - 2018.03