Summary
Overview
Work History
Education
Skills
Timeline
Generic

Piyusha Madupu

Secunderabad

Summary

Results-driven professional with 5+ years of experience in Fraud Analysis, Customer Support, Technical Support, and Banking Operations. Proven expertise in identity theft investigations, dispute resolution, customer relationship management, and process optimization. Proficient in Advanced Excel and data analysis, with a strong analytical mindset and a commitment to delivering accurate, customer-focused solutions.

Overview

3
3
Languages
6
6
years of professional experience

Work History

Experian

Senior Fraud Analyst
01.2025 - 08.2026
  • Investigated and resolved U.S. consumer credit fraud and identity theft disputes.
  • Reviewed police reports and supporting documents to validate fraud claims.
  • Ensured accurate dispute resolution in compliance with FCRA and company policies.

Tech Mahindra

Customer Support Associate
09.2023 - 11.2024
  • Provided non-voice technical and billing support to U.S. Verizon Wireless customers.
  • Resolved customer queries efficiently while meeting quality and SLA targets.

24/7 Intouch

Senior Customer Support Associate
07.2022 - 10.2024
  • Provided chat support to U.S. customers for order, billing, and delivery-related inquiries.
  • Resolved issues through order rescheduling, replacements, refunds, and credits while ensuring customer satisfaction.

Q Connect

Customer Associate
04.2020 - 10.2021
  • Assisted domestic Axis Bank customers with credit card billing inquiries and promoted relevant banking products.
  • Delivered excellent customer service while achieving sales and quality targets.

Education

MBA - Finance

Padala Rama Reddy College
Hyderabad, India
04.2001 -

B.Com - Computers

Vandana Degree College
Hyderabad, India
04.2001 -

Skills

Fraud Analysis

Credit Dispute Resolution

Risk Assessment

Banking Operations

Customer Service

Technical Support

Microsoft Excel (Advanced Excel)

Quality Assurance

Problem Solving

Communication Skills

Timeline

Experian

Senior Fraud Analyst
01.2025 - 08.2026

Tech Mahindra

Customer Support Associate
09.2023 - 11.2024

24/7 Intouch

Senior Customer Support Associate
07.2022 - 10.2024

Q Connect

Customer Associate
04.2020 - 10.2021

MBA - Finance

Padala Rama Reddy College
04.2001 -

B.Com - Computers

Vandana Degree College
04.2001 -
Piyusha Madupu