
Results-driven professional with 5+ years of experience in Fraud Analysis, Customer Support, Technical Support, and Banking Operations. Proven expertise in identity theft investigations, dispute resolution, customer relationship management, and process optimization. Proficient in Advanced Excel and data analysis, with a strong analytical mindset and a commitment to delivering accurate, customer-focused solutions.
Fraud Analysis
Credit Dispute Resolution
Risk Assessment
Banking Operations
Customer Service
Technical Support
Microsoft Excel (Advanced Excel)
Quality Assurance
Problem Solving
Communication Skills