PHANI DEVULAPALLI

• Collaborated with IT staff members to identify areas of improvement within the organization's networks.
• Delivered expert technical support to over 200 end users, successfully troubleshooting and resolving network-related issues which contributed to an overall user satisfaction score

• Streamline the identification of actionable incidents using monitoring systems and apply strong analytical problem-solving skills to mitigate network events and incidents.
• Performed systematic root cause analysis (RCA) to identify underlying issues and collaborated proactively with support teams and vendors to ensure efficient resolution and prevent recurrence.
• Demonstrated expertise in efficiently tracking and coordinating incidents by analyzing and interpreting tools and application logs, ensuring prompt resolution and minimizing downtime.
• Streamlined the incident escalation process by implementing a new tracking system, resulting in a 40% reduction in average response time and improving overall incident resolution efficiency to 90% within established protocols.
• Facilitated the escalation of incidents in alignment with standard procedures and ensured thorough follow-up reporting to respective teams and areas, maintaining accountability until successful resolution.
• Simplified, refined, and implemented robust escalation procedures, integrating a detailed notification matrix and well-defined escalation standards to enhance efficiency and ensure seamless incident resolution.
• Spearheaded the creation of detailed technical wikis that improved knowledge sharing, leading to a 40% decrease in incident resolution time and elevating first-call resolution rates to over 85%.
• Developed and maintained an updated notification matrix for incident escalation procedures that led to a 35% improvement in on-time reporting of alerts, ensuring compliance with the incident management process across all operational areas.
• Implemented advanced monitoring systems that identified and mitigated 95% of potential network incidents, increasing overall system uptime by 30% and reducing incident response time by 20 minutes on average.
• Spearheaded comprehensive root cause analyses (RCA) across multiple teams, resulting in a 40% reduction in recurring network issues, while effectively coordinating with vendors to enhance service delivery and support efficiency

• Troubleshot and resolved all hardware and software-related issues reported to the service desk.
• Managed regular day-to-day problems logged by users at Helpdesk Ticketing Tool with a team of engineers, as well as handling administrative issues.
• Prioritized prompt handling of tickets within the designated 'Response Time' while strictly adhering to the technical and functional escalation matrix to ensure efficient issue resolution and compliance with service standards.
• Expertly administered and maintained LANs, network segments, as well as internet and intranet systems, guaranteeing seamless connectivity, maximizing performance, and minimizing downtime across critical network operations
• Effectively configured and fine-tuned HP LaserJet and network printers, such as Canon IR3300 and Toshiba e-STUDIO200, delivering seamless integration and ensuring consistent, high-performance operations across various environments.
• Administered the deployment of antivirus patches on the Symantec Endpoint Management Server and efficiently resolved client-side issues with Symantec Endpoint to ensure robust security measures and uninterrupted system functionality.
• Managed Active Directory domains, delivering comprehensive email support to users, including password resets, enabling and disabling email accounts, creating new email IDs, and efficiently forwarding emails to the appropriate recipients to ensure seamless communication and account management.
• Designed and implemented domain users and organizational units, strategically delegating permissions to specific users for creating, deleting, and modifying user accounts, effectively streamlining administrative tasks for server administrators.
• Expertly configured mail IDs in Microsoft Outlook, performed troubleshooting to resolve email-related issues, and efficiently managed backups to ensure data integrity and continuity.
• Skillfully scheduled Webex meetings and established seamless video conference connections across diverse locations, leveraging Polycom devices to ensure efficient communication and collaboration

• • Conceptualized, crafted, and sustained Oracle D2K forms and reports tailored to client requirements, ensuring functionality, accuracy, and seamless integration with business processes.
  • Delivered expert technical support and troubleshooting assistance for Oracle D2K forms and reports, ensuring optimal functionality, swift issue resolution, and seamless user experience.
  • Executed thorough unit testing and performed meticulous debugging to validate functionality, identify issues, and ensure seamless operation of systems and applications.
  • Accurately documented and resolved client issues and requests with urgency, ensuring timely solutions and enhanced satisfaction
  • Facilitated clear and effective communication with clients to thoroughly gather and comprehend business requirements, enabling precise alignment with their needs

• Reviewed more than 100 documents and code submissions for quality assurance, identifying critical errors that resulted in a decrease in bug reports by 30%, while mentoring team members to enhance their problem-solving skills on project deliverables
• Delivered comprehensive production support across Inventory (INV) and Purchase Order (PO) modules, successfully resolving 95% of reported issues within a 24-hour timeframe to ensure seamless operations.
• Implemented a systematic approach to code review processes, resulting in the successful identification of security vulnerabilities in 20% of reviewed projects, thereby enhancing application safety and compliance with industry standards.
• Analyzed and resolved technical issues within the team's deliverables, leading to a reduction of bug reports by 40%, which enhanced overall product quality and customer satisfaction metrics significantly

• Delivered lectures on C and IT Fundamentals to first-year undergraduate students, ensuring clarity and engagement.
• Conducted DBMS lab sessions for third-year students, providing hands-on guidance and technical expertise.
• Designed comprehensive lecture plans, performed thorough preparation, and conducted in-depth research to enhance course delivery.
• Developed and implemented innovative instructional methods to promote interactive and effective learning experiences.
• Guided, led, and mentored students in academic projects, fostering their technical and analytical skills.
• Created and executed career-enhancement programs and activities to support student development.
• Provided support and oversight to teaching assistants, ensuring smooth coordination and effective teaching practices.
• Actively participated in departmental and college-wide activities, contributing to institutional growth and collaboration
• Assessed, reviewed, and evaluated student activities and progress to track academic improvement and success