Phaneendra Indigela
Technical Specialist
Hyderabad
Summary
IT Support Professional with over 8 years of experience in Technical Support, Hardware & Network Support, Asset Management, and End-User Services. Proven track record in troubleshooting and optimizing hardware performance, enhancing user satisfaction. Strong communicator with a focus on delivering proactive solutions, ensuring minimal downtime and efficient service delivery across diverse environments.Proven ability to deliver effective technical solutions for large enterprises including PepsiCo, Bajaj Finance, GSK, Nokia, and Bombardier. Currently working as a Technical Specialist at HCL Technologies, focused on providing efficient asset management, technical support, and AV services.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Technical Specialist
HCL Technologies
07.2022 - Current
- Provided expert desktop and AV support to over 4,000 end users, resolving hardware, software, and network issues both remotely and on-site to ensure uninterrupted operations.
Managed the complete IT asset lifecycle, including procurement, inventory tracking, auditing, reporting, and secure disposal in compliance with regulatory standards.
Performed routine system maintenance, hardware upgrades, and software installations to optimize performance and improve user satisfaction across the organization.
Assisted in Active Directory management, and supported user account provisioning, password resets, and access permissions.
Generated detailed reports on asset utilization, cost analysis, and compliance, while implementing proactive solutions to reduce downtime and enhance IT service delivery.
IT Support Engineer
Geetika Technosoft Pvt Ltd
10.2020 - 06.2022
- Provided on-site technical support for hardware, software, and network issues across multiple client locations, ensuring minimal downtime and high user satisfaction.
- Managed and resolved complex L2 support tickets related to desktops, laptops, printers, network devices, and software applications.
- Performed regular preventive maintenance and troubleshooting of IT assets to ensure optimal performance and compliance with client standards.
- Coordinated with clients such as Pernod Ricard, Sibelco Asia, Nokia, Intertek, and Bombardier to understand technical requirements and provide customized solutions.
- Assisted in asset tracking, documentation, and reporting to ensure accurate IT asset management and timely issue resolution.
Field Support Engineer
Creative Info Link Pvt Ltd
06.2019 - 02.2020
- Improved customer satisfaction ratings by consistently delivering timely and efficient on-site technical assistance.
- Strengthened client relationships, fostering trust through reliable communication and prompt resolution of issues.
- Enhanced team productivity with thorough documentation of service calls, repairs, and recommendations for future actions.
- Reduced downtime for clients with proactive maintenance checks and system optimizations.
- Scheduled service calls according to customer location and urgency of need.
Freelancer
Self Employed
09.2017 - 05.2019
- Provided chip-level hardware repair and troubleshooting services for desktops and laptops, diagnosing and fixing motherboard and component-level faults.
- Managed Annual Maintenance Contracts (AMCs) for corporate offices, ensuring timely preventive maintenance and on-demand technical support.
- Handled installation, configuration, and repair of IT assets, including desktops, printers, and network devices, to maintain smooth office operations.
- Offered on-site technical support to resolve hardware and network-related issues for small and medium-sized businesses.
- Maintained detailed records of service reports, asset condition, and AMC schedules to ensure efficient asset lifecycle management.
Technical Support Engineer
Galaxy Office Automation Pvt Ltd
04.2016 - 09.2017
- Provided technical and hardware support for Lenovo laptops, diagnosing and resolving hardware faults, component failures, and software issues.
- Delivered laptop service support, including repairs, preventive maintenance, and hardware upgrades, ensuring optimal device performance.
- Managed warranty and post-warranty service processes, coordinating with clients and service centers for part replacements, and escalations.
- Supported and maintained Lenovo warranty support for over 3,000 users single-handedly, delivering timely technical solutions, and ensuring minimal service disruption.
- Maintained detailed service records and reports, enabling efficient tracking of technical issues, asset condition, and support activities.
Education
Bachelor of Commerce - Financial Accounting
Dr B R Ambedkar Open University
Hyderabad, India 04.2001 -
Skills
End-User & Field Support
Laptop Hardware Support
Technical Support & Troubleshooting
IT Asset Management
AV Support
Timeline
Technical Specialist
HCL Technologies
07.2022 - Current
IT Support Engineer
Geetika Technosoft Pvt Ltd
10.2020 - 06.2022
Field Support Engineer
Creative Info Link Pvt Ltd
06.2019 - 02.2020
Freelancer
Self Employed
09.2017 - 05.2019
Technical Support Engineer
Galaxy Office Automation Pvt Ltd
04.2016 - 09.2017
Bachelor of Commerce - Financial Accounting
Dr B R Ambedkar Open University
04.2001 -
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