Pavan Kireeti Vadapalli

• Built and led a high-performing India-based Network Reliability Engineering (NRE) organization (20+ engineers, including a people manager), driving reliability operations for mission-critical cloud infrastructure.
• Co-architected the global NRE operating model, enabling a 24×7 follow-the-sun support framework; built and scaled the India NRE team to deliver consistent regional coverage within the global model.
• Partnered with Site Reliability Engineering (SRE) and Customer Support organizations to resolve cross-functional friction points, improving response and resolution times and contributing to higher CSAT for India support operations; recognized by SRE and Customer Support leadership for driving measurable reliability improvements.
• Owned regional network reliability for ServiceNow private cloud across 26+ global datacenters and hyperscalers (Azure, AWS, GCP), operating in complex multi-vendor environments spanning load balancing, routing, switching, and network security.
• Served as a key escalation leader for P0/P1 incidents, driving resolution of critical outages and coordinating cross-region response in a follow-the-sun model.
• Accountable for maintaining 99.99% network availability across ServiceNow's mission-critical private cloud infrastructure and hyperscalers.
• Defined and executed regional KPIs and SLAs aligned to global reliability strategy, ensuring consistent performance, accountability, and service outcomes.
• Drove cross-team initiatives with network automation, services, and architecture teams to improve triaging, remediation, and overall service reliability and resiliency.
• Championed automation initiatives for auto-triage, investigation, and remediation, reducing manual intervention and improving operational efficiency.
• Partnered with observability teams to enhance network observability by expanding monitoring coverage, implementing structured alert hierarchies, and reducing alert noise, improving detection accuracy and enabling faster incident identification across the global NRE function.
• Drove capability uplift within the India NRE organization, building cross-domain expertise across networking, security, and cloud, reducing dependency on external escalations.
• Established operational standards, runbooks, and governance practices to ensure scalability and consistency across the NRE function.
• Recognized as a top performer for two consecutive years for leadership impact and operational excellence.

Senior Manager (2020–2023)
Manager (2019–2020)
Team Lead (2018–2019)

• Architected and built the end-to-end Network Engineering function for retail stores (~2,500 locations across North America), transitioning from a fully outsourced model to a high-performing in-house engineering organization.
• Designed and implemented a 24×7 global support model entirely from India, enabling follow-the-sun coverage, improving incident response, and significantly optimizing operational costs.
• Built and led a global network engineering team (25 engineers) responsible for KTLO operations, strategic projects, portfolio execution, and peak readiness for store infrastructure.
• Led large-scale network modernization across stores, driving adoption of SD-WAN routing, cloud-managed switching, and wireless infrastructure, improving scalability, performance, and manageability.
• Drove a multi-year transformation program, redesigning operating models, enhancing observability (monitoring, reporting, dashboards), improving inventory management, and embedding automation to reduce operational toil.
• Established operational foundations and governance frameworks, defining KPIs, SLAs, and performance metrics to improve quality, reliability, and efficiency.
• Delivered cost optimization initiatives, including vendor rationalization, operational efficiency improvements, and automation-led savings, contributing to significant reduction in overall network spend.
• Built strong cross-functional partnerships with business, architecture, and leadership teams, influencing strategy, driving alignment, and ensuring successful execution of large-scale initiatives.
• Led execution of complex, high-impact programs, introducing new tools, systems, and processes to meet evolving business and customer demands.
• Owned workforce planning and budget management, aligning staffing strategy with business forecasts and operational needs.
• Managed full employee lifecycle including hiring, performance management, promotions, and organizational design, building a high-performing and engaged engineering culture.

• Leading team of 25 engineers supporting Network operations & engineering for client with nearly 600+ branches in 115 countries and 10 datacenters across globe
• Managing Network (Cisco & HP Routers) & Security (FortiGate firewalls) devices at all branch offices and datacenters.
• Working with Telecom operators for improving uptime.
• Configuring new firewalls and VPN tunnels, policy's as per client standards at new branch offices
• Performed network security design and integration duties. Planning and executing software upgrades.
• Established and monitored key performance metrics to verify consistent compliance with important networking standards
• Designed and evaluated WAN and LAN connectivity technologies.
• Completed rush deliveries on tight timetables to satisfy customer needs
• Developed and documented network policies, procedures, and standards
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Coached team members in techniques necessary to complete job tasks.
• Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.

• Worked as Tech Lead to administrate network having more than 50,000 nodes, having more than 1000+ high-availability production servers (Tier1/2/3 applications) and several remote locations ensuring uptime and support
• Investigate network problems and determine possible solutions.
• Follow change process to test and implement solutions.
• To ensure that the network & services are secure round-the-clock and respond to Security incidents on a timely basis and take corrective actions.
• ITIL based Incident, Problem and change management framework.
• To ensure that all escalated calls are being attended on time and solution / work around is given as per SLA, Respond to Security incidents on timely basis and take corrective actions.
• To coordinate with Vendor & respective service providers for abnormalities in functioning of the product & circuit failures.
• Implemented, configured, and optimized safety standards.
• Collaborated with product managers to define technical requirements and develop innovative solutions for complex problems.
• Enhanced application performance by identifying bottlenecks and optimizing code.

• Implementation all configuration changes to backbone network as per design change documents from architect to support thousands of clients.
• Installing new POP (point of presence), new backbone links, backhaul links throughout Aircel network in India.
• Configuring routing protocols for all backbone and backhaul links and troubleshooting same in case of issues
• IP block management using subnetting and supernetting.
• Working with OEMs like Cisco, Huawei & Juniper for any software or hardware issues
• Content filtering and malicious/unauthorized website blocking as per DOT (Dept of Telecommunications) instructions.
• Configuration backup management of all network devices and periodic software upgrades based on OEM recommendations and compatibility.
• Backed up support desk team to handle user problems and technical concerns.
• Configured, tested and maintained LAN/WAN components and connections.

• Troubleshooting of all LAN/WAN issues & Problem analysis.
• Installing and troubleshooting of legacy network circuits like STM16, STM4, STM1, DS3, EOS, E1 links.
• Vendor management for link failures, hardware failures and preventive maintenance activities.
• Monitor entire network components and report/escalate/rectify if any degradation/failure.
• Monitored and maintained network and software components according to established guidelines and best practices.
• Maintaining critical spares in NOC and ensuring quality of spares.
• Following stipulated retention period for all backups and maintain regular re-cycling schedule.
• Implementation, configuration and troubleshooting of IP phones.
• Preparing Quality Analysis reports on monthly basis (Action taken, Corrective Action, Preventive Action).
• Installed fiber, ethernet, and console cabling in climate-controlled NOC.
• Exceeded SLA standards for response times and problem resolution.