Pavan Satya Sai Naidu Immadi
Software Engineer
Hyderabad
Summary
Adept Support Engineer with a proven track record at HCL Technologies, enhancing customer satisfaction through expert resolution of complex technical issues in the banking domain. Leveraged skills in SQL Server, Unix, and Java, alongside exceptional problem-solving abilities, to significantly improve support response times. Established strong client relationships and excelled in incident management, showcasing both technical proficiency and interpersonal skills.
Overview
2
2
years of professional experience
Work History
Support Engineer
HCL Technologies
06.2022 - Current
- Have 2 years of IT experience in Banking domain.
- Working across Production support with the technologies SQL Server, Unix, Java.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
- Extensive experience in Unix to achieve File Handling, Process Monitoring and Error log analysis.
- Having Knowledge of Autosys, SNOW, Dynatrace and Splunk monitoring.
- Have an experience in Major Incident Management, SLD Improvements.
- Handled End to End Transitions and Support Implementation in StateStreet Project.
- I have an Experience in creating Knowledge Articles, Runbooks for client.
- Reduced response times by prioritizing urgent requests and escalating issues when necessary.
- Maintained high levels of customer satisfaction, even during peak times or high-volume ticket periods.
- Monitored systems in operation and quickly troubleshot errors.
Education
Bachelor of Science - BSC Design And Computers
Birla Institute of Technology And Science .
Pilani, India 04.2001 -
Skills
Remote Support
User Support
Technical Support
Incident Management
Application support
Server maintenance
Problem-solving abilities
Timeline
Support Engineer
HCL Technologies
06.2022 - Current
Bachelor of Science - BSC Design And Computers
Birla Institute of Technology And Science .
04.2001 -
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