Open To Work
PAVANKUMAR PAMARTHI
Khammam
Summary
Support professional with three years of experience in troubleshooting devices, delivering exceptional customer service, data annotation, and content moderation. Transitioned smoothly from a mechanical engineering background to excel in the services industry, demonstrating adaptability and a strong drive to acquire new skills.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Entain
12.2024 - Current
- Assisted UK customers via live chat, email, and phone in resolving payment, billing, and account inquiries for an Online Sportsbook & Casino.
- Delivered high-quality service, ensuring customer satisfaction and supporting the company's growth objectives.
CAP Associate
Amazon Customer Service
09.2023 - 10.2024
- SDS: My primary goal is to prevent concession abuse while keeping a positive customer experience on Amazon.
- D2AS: My role involves providing technical support for Amazon's digital services and devices, such as Kindle, Echo, and Fire TV.
- Collaborated with cross-functional teams to enhance customer service workflows and processes.
Digital Associate
Amazon Web Services
10.2021 - 09.2022
- As an annotator, I gave significant data support to the ML team. My work included labeling images, editing text, rating videos, and moderating content.
- Although I worked on different projects, I managed to keep the sensitive information of our clients and customers' confidential data safe and secure.
Education
Bachelor of Technology - Mechanical Engineering
Hyderabad Institute of Technology And Management
Hyderabad, India01.2019
Diploma - Mechanical Engineering
Sai Spurthi Institute of Technology
Sathupalli, India01.2016
SSC - Academics
Zilla Parishad Secondary School
Sathupalli, India01.2013
Skills
- Clear verbal and written communication
- Experienced in fast and accurate typing
- Proficient in creating and managing pivot tables
- Good in website development and modification
Accomplishments
In addition to my curriculum, I have won a Certificate of Achievement for my efforts in the National Engineering Challenge 2017, Careers360.
Timeline
Customer Service Associate
Entain
12.2024 - Current
CAP Associate
Amazon Customer Service
09.2023 - 10.2024
Digital Associate
Amazon Web Services
10.2021 - 09.2022
Bachelor of Technology - Mechanical Engineering
Hyderabad Institute of Technology And Management
Diploma - Mechanical Engineering
Sai Spurthi Institute of Technology
SSC - Academics
Zilla Parishad Secondary School
Hobbies and Interests
I like to spend my free time playing chess or chilling with friends for a game of cricket. I also tend to follow the news from a Western perspective, since those countries have been the most developed.