Pavan Kumar

• Designing and Planning of Siebel Architecture.
• Implemented Siebel Upgrade from 8.1 to IP2015 and Later versions.
• Configuring and troubleshooting the connectivity to external systems through web services andRest APIs services.
• Implemented Siebel Automation for Daily Deployments and post refresh Activities.
• Tuning of Siebel components for the best performance.
• Implemented a monitoring solution that enabled early detection and resolution of system and application issues.
• Achieved high availability and scalability with effective load balancing strategies and infrastructure management.
• Providing 24/7 Production support for the Siebel Applications.
• Release Management across multiple Siebel environments.
• Successfully implementing and testing DR strategies.
• Designed and developed Jenkins pipelines to automate Siebel Admin tasks including Migrations and configuration Changes.
• Implemented Ansible playbooks and dynamic inventory management to orchestrate Siebel environment operations across multiple hosts.
• Integrated Jenkins with Ansible and custom scripts for end-to-end CI/CD workflows tailored to Siebel environments related to migrations across DEV, SIT,UAT and PROD.

• Involved in Siebel Version upgrades and Patchset installations.
• Production roll out planning and deployment.
• Siebel certificate Management.
• Implementing Siebel SSO and configuring LDAP authentication.
• Installing and configuring BIP reports with Siebel.
• User management, Incident management and Change management.
• Monitoring Siebel server components and troubleshooting performance issues.
• Achieving high availability by implementing Gateway clustering and native load balancing.
• Developed and maintained automated testing processes to enhance system reliability.
• Troubleshooting interface issues, identifying and resolving integration challenges between Siebel CRM and external systems.
• Participated in defect tracking,reporting and fixing of administrative related issues.
• Opened SRs and followed up with Oracle in case of critical issues ensuring timely resolution and minimizing system downtime.

.

• Facilitated seamless migrations for repository and non repository items between environments.
• Supported application development with expert guidance on Siebel architecture, best practices, coding standards, and performance optimization techniques.
• Implemented disaster recovery strategies to safeguard critical data from unexpected events or failures while minimizing downtime during restoration activities.
• Provided end-user support, addressing issues promptly and effectively to minimize disruptions to daily operations.
• Supported monthly patching for Windows and Linux servers.
• Configured email profiles and managed communication management component groups.
• Automated daily migration and monitoring activities by shell scripts or batch jobs.
• Troubleshooting application performance issues and analyzing crash log files.