Pankaj Singh

• Specialized in: People management and customer facing roles
• Initiated Major Incident Management process and Change Comms (Patching) in one of the project successfully
• Successfully worked on SOW draft, RFP from a solutions standpoint and external audit(with zero NC)
• Constantly maintained the average NPS of 85 and above from past 6 months and created a record(Breaking own record of 91 from Nov'24) by hitting 98 in the month of Jan'25
• A successful record of keeping the projects healthy and green in all the parameters and setting new benchmarks
• Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
• Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
• Mentored junior team members, contributing to their professional growth and skill development.

Responsible for suggesting/selling the insurance plans to the customers by determining their needs, financial situation, servicing the existing customers and look out for new clients.

Achievements:

• Top Performer Pan India in the Month of JFM, Qualified for Macau Trip while ranking first in my designation criteria.
• Achieved 127.5% against the annual target, got certificate of appreciation for excellent performance & successfully completing the champ criteria signed by channel head, awarded shield by zonal head for being the top performer.

Maintaining record of Trainers account(Revenue/Expense) travelling for the training to calculate and maintain P&L sheet. Sharing the expense report in the end of every month for all the projects to their project managers. Doing bill entries for every single transaction made for every single trainer. Also, arranging the travel and accommodation of trainers.

Adhoc: LMS tool management user access creation, course-ware creation & addition, allotment of courses to the different users.

Achievements:

Extraordinary Performance with rating of 9.83 out of 10 in 2016 and 3 Wow cards for the best performance.

• Enrolled to get the mystery audits done of several private brands as per the standard discussed with the client on particular dates by the freelancers and further sharing the feedback with client.
• Maintaining their payment sheets and sharing it with the accounts department.