Travelling
Palak Jain
Cloud Support Associate
Hyderabad
Summary
Dynamic Cloud Support Associate with a proven track record at Amazon Web Services, adept in AWS services and database management. Excelled in troubleshooting PostgreSQL issues and enhancing customer satisfaction through effective solutions. Strong programming skills complemented by excellent time management and collaboration abilities, driving impactful service improvements.
Overview
3
3
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Cloud Support Associate
Amazon Web Services
Hyderabad
07.2024 - Current
- Applied advanced troubleshooting techniques to deliver tailored solutions for customers.
- Diagnosed and resolved customer-reported issues related to PostgreSQL services, ensuring effective root cause analysis.
- Assisted customers with migrating from on-premise or cloud-based PostgreSQL databases.
- Collaborated with cross-functional AWS teams to advocate for customer needs and drive service enhancements.
- Contributed to development team initiatives by creating tools and scripts for issue resolution.
- Demonstrated efficient time management to consistently meet customer service level agreements (SLAs).
- Adapted quickly to new concepts, enhancing overall operational proficiency.
- Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
Cloud Support Associate - Intern
Amazon Web Services
Bengaluru
03.2024 - 06.2024
- Acquired knowledge of various AWS services to support deployment initiatives.
- Gained hands-on experience with Elastic Kubernetes Service (EKS), and Elastic Container Service (ECS).
- Engaged actively with the Deployments (CONTAINER) team to contribute to impactful projects.
- Enhanced technical skills through practical application in various deployment environments.
- Collaborated with mentors and team members to receive valuable guidance and insights.
Project Intern
Samsung R&D Bangalore
Bengaluru
08.2022 - 07.2023
- Achieved 95% accuracy in Keypoint Annotation using MediaPipe for hands and face.
- Implemented Keypoint R-CNN for multi-person pose estimation, attaining 92% accuracy.
- Utilized dataset of 200,000 human images to tackle occlusions and low-resolution challenges.
- Balanced real-time performance with precision in tracking and recognition tasks.
Education
Bachelor of Engineering (B.E) - Computer Science
KLE Technological University
Hubli, India 04.2001 -
Skills
- AWS services
- Programming languages (C/C and JavaScript)
- Database management (MySQL and PostgreSQL)
- Web development (HTML and CSS)
- React framework
- Nodejs and Expressjs
- Mongoose library
- Network troubleshooting
- Algorithm optimization
- Customer support
Certification
AWS Certified Solutions Architect - Associate
Interests
Exploring Cultures
Reading
Volunteering
Swimming
Timeline
AWS Certified Cloud Practitioner
07-2025
AWS Certified AI Practitioner
06-2025
Cloud Support Associate
Amazon Web Services
07.2024 - Current
AWS Certified Solutions Architect - Associate
05-2024
Cloud Support Associate - Intern
Amazon Web Services
03.2024 - 06.2024
Project Intern
Samsung R&D Bangalore
08.2022 - 07.2023
Bachelor of Engineering (B.E) - Computer Science
KLE Technological University
04.2001 -
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