P Chandana

Summary/Objective

• Experienced Senior Logistics Professional with 5+ years of success in managing complex supply chain operations, inventory, and reverse logistics.
• Results-oriented leader skilled in optimizing processes, ensuring compliance, and driving efficiency within a fast-paced technology service environment.
• Expertise in reverse logistics, spare parts management, and financial reconciliation. Seeking to leverage proven skills to contribute to a challenging senior logistics role.

Spare Parts Management

• Managed the end-to-end logistics of spare parts, ensuring timely availability for all service repair operations.
• Oversaw the complete lifecycle of parts inventory, from ordering and receiving to internal distribution and stock reconciliation.
• Implemented inventory control procedures that reduced stock discrepancies and improved parts availability.
• Monitored and maintained optimal stock levels to meet service demand while minimizing holding costs.
• Coordinated with multiple internal teams and external suppliers to manage parts procurement and delivery schedules.

Reverse Logistics & Defective Parts Management

• Directed the process for the return of all defective parts to Apple, ensuring strict adherence to company and manufacturer guidelines.
• Created and maintained detailed documentation for all defective parts, including serial numbers and failure codes, to facilitate accurate returns and credit processing.
• Streamlined the reverse logistics workflow, resulting in a [e.g., 10%] reduction in turnaround time for defective part returns.
• Collaborated with the technical team to troubleshoot and categorize defective parts for efficient processing and reporting.

Finance Inwards and Invoicing

• Managed the financial inbound process for all spare parts and service-related goods, reconciling invoices against received shipments.
• Oversaw the invoicing process for services rendered, ensuring accuracy and compliance with billing policies.
• Conducted regular financial reconciliation to resolve discrepancies between purchase orders, invoices, and payment records.
• Maintained precise records of all financial transactions related to logistics, providing detailed reports for management review.

Audits & Compliance

• Led weekly and monthly audits of all logistics processes, including physical inventory counts, defective parts logs, and financial records.
• Identified and resolved discrepancies during audits, implementing corrective actions to prevent future issues.
• Ensured 100% compliance with all Apple-specific logistics policies, security protocols, and documentation standards.
• Generated comprehensive audit reports for senior management, highlighting performance metrics and areas for improvement.

Team & Process Management

• Supervised logistics staff, providing training and guidance on best practices for inventory and parts management.
• Developed and implemented new Standard Operating Procedures (SOPs) to enhance efficiency and accuracy across all logistics functions.
• Acted as the primary point of contact for internal departments regarding all logistics inquiries and issues.

• Handling service inventory & finance.
• Tracking in transit.
• Handling day to day activities.
• Weekly and Monthly Audit
• Customer escalations management.
• Tax invoice billing.
• PNA tracking.
• Inventory management, process follow up.
• Revenue data.
• Parts ordering.
• GRN receiving.
• Punching warranty claims.

• Improved customer satisfaction by promptly addressing inquiries and resolving issues.
• Mastered various CRM software systems for effective tracking of client communications.
• Maintained detailed records of customer interactions, allowing for thorough follow-up and improved service delivery over time.
• Reduced customer complaints by providing timely solutions to issues.