Omar Ahmed
Hyderabad
Summary
Certified Scrum Master with over 6 years of hands-on Agile leadership and 12 years of industry experience across BFSI, SaaS, and enterprise data platforms. Proven success in accelerating time-to-market, driving Agile transformations, and enabling high-performance teams. Adept at stakeholder engagement, backlog optimization, and cross-functional collaboration. Known for delivering measurable business value, streamlining project delivery, and fostering a culture of continuous improvement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Scrum Master
TATA Consultancy Services
09.2022 - Current
- Reduced feature delivery cycle time by 10% by driving efficient story slicing and backlog grooming practices.
- Led Scrum ceremonies for 2 cross-functional teams, improving team focus and sprint predictability.
- Partnered with Product Owners to prioritize and refine backlogs, accelerating roadmap execution and aligning deliverables to business KPIs.
- Drove Agile adoption and coached team members on Scrum/Kanban practices, resulting in a 10% uplift in team velocity.
- Proactively managed inter-team dependencies, ensuring on-time delivery across multiple releases.
- Optimized release planning cadence, increasing deployment frequency and minimizing downtime.
Client Service Project Manager
ADP Pvt. Ltd.
07.2018 - 09.2021
- Spearheaded end-to-end Agile project delivery from scoping to go-live, ensuring 95% on-time, within-budget execution.
- Transitioned clients from a legacy payroll system to a modern HCM platform, resulting in a 10% quarterly increase in client acquisition.
- Conducted Agile coaching and led onboarding for new team members, boosting team productivity and process adherence.
- Reduced issue resolution time to under 3 days of SLA through effective backlog triage and DevOps collaboration.
- Facilitated sprint planning and retrospectives, delivering clear value increments and fostering a culture of continuous improvement.
Inside Sales Representative
Dell EMC
08.2014 - 06.2018
- Achieved 114% of quarterly sales target (Q1 FY16) through new client acquisition and high-value renewals.
- Closed a £1.14M enterprise renewal deal by leveraging consultative selling and partner collaboration.
- Streamlined sales pipeline using Salesforce CRM, resulting in accurate forecasting and shorter sales cycles.
- Acted as a trusted advisor to C-level clients, aligning Dell’s solutions to business transformation needs.
Process Executive
Cognizant Technology Solutions
12.2012 - 06.2014
- Resolved technical and order fulfillment issues, exceeding KPIs on call quality and customer satisfaction.
- Contributed to process improvement sessions using NPS feedback to elevate customer experience.
- Served as Subject Matter Expert (SME), delivering tool and process training to new hires across teams.
Education
Master’s - International Business
Greenwich University
01.2012
Bachelor of Business Administration - undefined
ICFAI National College
Hyderabad, Telangana06.2009
Skills
Sprint Planning
Business Analysis
Project Coordination
Root Cause Analysis
Backlog Management
Product Road Mapping
Technical Documentation
Key Performance Indicators
User Stories
Agile Coaching
Quality Control
Project Delivery
Risk Management
Project Management
Change Management
Escalation Management
Stakeholder Management
Service Delivery Management
Product Lifecycle Management
Cross-Functional Collaboration
Business Process Improvement
Client Relationship Management
Project Planning & Implementation
Requirements Gathering & Analysis
Certification
- Professional Scrum Master (PSM I) – Scrum.org
- Google Project Management Certificate – Coursera
Accomplishments
- Accelerated On boarding: Delivered a strategic API that reduced commercial customer on boarding time from 35 days to 48 hours.
- Agile Efficiency Award: Created a Jira sprint automation file, reducing manual task entry and improving sprint planning efficiency—recognized with a Spot Award.
- Change Leadership: Coached over 50 engineers and 6 Product Owners on the Platform Change Framework, enabling outcome-driven development during Agile transformation.
- Documentation Excellence: Leveraged AI tools like Co-Pilot to auto-generate feature summaries and meeting notes, streamlining documentation and stakeholder alignment.
Timeline
Scrum Master
TATA Consultancy Services
09.2022 - Current
Client Service Project Manager
ADP Pvt. Ltd.
07.2018 - 09.2021
Inside Sales Representative
Dell EMC
08.2014 - 06.2018
Process Executive
Cognizant Technology Solutions
12.2012 - 06.2014
Bachelor of Business Administration - undefined
ICFAI National College
Master’s - International Business
Greenwich University
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