OBUL REDDY NUSI
customer support executive
Hyderabad
Summary
Responded to customer inquiries via phone, email, chat, and social media. Provided timely and accurate solutions to customer complaints and issues.
Driven customer support executive with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Customer Support Executive
Great North Home
Hyderabad
11.2019 - 05.2023
- Responded to customer inquiries via phone, email, chat, and social media
- Ensured compliance with company policies and industry regulations
- Excellent communication skills
- Strong problem-solving abilities
- Empathy and patience when dealing with frustrated customers
- Ability to multitask efficiently
- Proficiency in CRM software or other support tools
- Analytical skills for troubleshooting
- Time management skills to meet productivity targets
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Accountant & H.R – Executive
ARK Infra Developers Pvt. ltd
04.2012 - 11.2019
- Managed financial accounting and reporting for the organization, ensuring compliance with all relevant accounting standards and regulations
- Prepared monthly financial statements, including income statements, balance sheets, and cash flow statements
- Led the budgeting and forecasting process
- Collaborated with auditors to facilitate the annual audit process, consistently receiving clean audit reports
- Book keeping and updating records on daily and weekly basis including ledgers in tally
- Daily Tally entries up to date & cash distribution to labor & contractors etc
- Preparing Monthly Bank Reconciliation Statements and Monthly InterCompany Reconciliations
- Preparing salary of all the Employees of the Company (Payroll)
- Coordinating to all other departments for finance and other issues
- Tracking Accounts Receivables & Payables in Tally ERP
Accounts & HR – Executive
Karina International Ltd.
06.2010 - 04.2012
- Documented all interactions with customers in CRM systems
- Gathered feedback from customers to improve products/services
- Worked closely with other departments for seamless communication
- Ensured compliance with company policies and industry regulations
- Excellent communication skills
- Strong problem-solving abilities
- Empathy and patience when dealing with frustrated customers
- Ability to multitask efficiently
- Proficiency in CRM software or other support tools
- Analytical skills for troubleshooting
- Managed full-cycle recruitment for multiple business units, specializing in technical and executive-level roles
- Spearheaded the implementation of a new applicant tracking system (ATS), streamlining the hiring process and reducing administrative overhead
- Successfully negotiated offers and coordinated onboarding for new hires
- Performed day-to-day accounting functions, including accounts payable, accounts receivable, and general ledger maintenance and Reconciled bank statements
Education
M.B.A. - Finance & HR
S.R.M University
08.2007 - 07.2009
B.Com. -
Acharya Nagarjuna University
05.2004 - 06.2007
Skills
- Tally ERP
- MS Office
- Excel
Customer inquiry management (CIM)
Complaint resolution
Language fluency
Front-end supervision
Aegis CRM
Sales improvement
Computer skills
Teamwork and collaboration
Problem-solving abilities
Customer service excellence
Customer relations
Relationship building
Personal Information
Date of Birth: 05/23/87
Timeline
Customer Support Executive
Great North Home
11.2019 - 05.2023
Accountant & H.R – Executive
ARK Infra Developers Pvt. ltd
04.2012 - 11.2019
Accounts & HR – Executive
Karina International Ltd.
06.2010 - 04.2012
M.B.A. - Finance & HR
S.R.M University
08.2007 - 07.2009
B.Com. -
Acharya Nagarjuna University
05.2004 - 06.2007
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