Nithya Santhoshi
Operations Lead
Hyderabad
Summary
Proven leader in fast-paced environments seeking to transition into new field. Developed skills in strategic planning, team coordination, and process improvement within high-pressure settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Lead
Studio Ananta
02.2024 - 11.2024
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
- Collaborated with cross-functional teams to achieve company-wide objectives and drive operational excellence.
- Contributed to the creation of a safety-first culture by implementing and enforcing strict workplace safety protocols.
- Reduced operational costs through continuous improvement initiatives and cost-saving measures.
Business Development Engineer
Scaler Academy - Applied AI
08.2020 - 03.2023
- Established key performance metrics for tracking success in business development activities, facilitating data-driven decision-making within the team.
- Optimized lead qualification processes to focus resources on high-potential prospects better, increasing conversion rates significantly over time.
Student Recruitment Advisor
Global University systems
06.2019 - 07.2020
- Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
- Improved processes by recommending operational changes.
Senior Process Associate
CDK Global- ADP Pvt Ltd
09.2015 - 09.2017
- Enhanced database performance by optimizing SQL queries and indexing strategies.
- Maintained high-quality code standards through rigorous testing and peer code reviews, minimizing potential bugs and security vulnerabilities.
- Analyzed existing SQL queries to identify opportunities for improvements.
Customer Care Associate
Dell International Services
06.2014 - 09.2015
- Contributed to continuous improvement team-wide by collecting data on calls and giving managers knowledgeable feedback.
- Fielded inquiries via email, chat and text to offer immediate assistance with customers' needs.
Customer Service Executive
HSBC Electronic Data Processing Pvt Ltd
06.2012 - 06.2014
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Asked open-ended questions and researched issues in system to resolve various customer billing errors.
Customer Service Professional
SITEL Pvt Ltd
08.2010 - 06.2012
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Arts - Psychology
IGNOU
01.2015 - 2018.12
Skills
Staff education and training
Scheduling coordination
Facility management
Maintenance management
Production planning
Asset management
Operations management
Certification
RYT300 Advanced Yoga trainer
Timeline
Operations Lead
Studio Ananta
02.2024 - 11.2024
Business Development Engineer
Scaler Academy - Applied AI
08.2020 - 03.2023
Student Recruitment Advisor
Global University systems
06.2019 - 07.2020
RYT300 Advanced Yoga trainer
01-2018
Senior Process Associate
CDK Global- ADP Pvt Ltd
09.2015 - 09.2017
Bachelor of Arts - Psychology
IGNOU
01.2015 - 2018.12
Customer Care Associate
Dell International Services
06.2014 - 09.2015
Customer Service Executive
HSBC Electronic Data Processing Pvt Ltd
06.2012 - 06.2014
Customer Service Professional
SITEL Pvt Ltd
08.2010 - 06.2012
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