Nithya Santhoshi
Operations Lead
Hyderabad
Summary
Proven leader in fast-paced environments seeking to transition into new field. Developed skills in strategic planning, team coordination, and process improvement within high-pressure settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Lead
Studio Ananta
02.2024 - 11.2024
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
- Collaborated with cross-functional teams to achieve company-wide objectives and drive operational excellence.
- Contributed to the creation of a safety-first culture by implementing and enforcing strict workplace safety protocols.
- Reduced operational costs through continuous improvement initiatives and cost-saving measures.
Business Development Engineer
Scaler Academy - Applied AI
08.2020 - 03.2023
- Established key performance metrics for tracking success in business development activities, facilitating data-driven decision-making within the team.
- Optimized lead qualification processes to focus resources on high-potential prospects better, increasing conversion rates significantly over time.
Student Recruitment Advisor
Global University systems
06.2019 - 07.2020
- Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
- Improved processes by recommending operational changes.
Senior Process Associate
CDK Global- ADP Pvt Ltd
09.2015 - 09.2017
- Enhanced database performance by optimizing SQL queries and indexing strategies.
- Maintained high-quality code standards through rigorous testing and peer code reviews, minimizing potential bugs and security vulnerabilities.
- Analyzed existing SQL queries to identify opportunities for improvements.
Customer Care Associate
Dell International Services
06.2014 - 09.2015
- Contributed to continuous improvement team-wide by collecting data on calls and giving managers knowledgeable feedback.
- Fielded inquiries via email, chat and text to offer immediate assistance with customers' needs.
Customer Service Executive
HSBC Electronic Data Processing Pvt Ltd
06.2012 - 06.2014
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Asked open-ended questions and researched issues in system to resolve various customer billing errors.
Customer Service Professional
SITEL Pvt Ltd
08.2010 - 06.2012
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Arts - Psychology
IGNOU
01.2015 - 12.2018
Skills
Staff education and training
Scheduling coordination
Facility management
Maintenance management
Production planning
Asset management
Operations management
Creative Thinker
Improvement initiatives
Certification
RYT300 Advanced Yoga trainer
Timeline
Operations Lead
Studio Ananta
02.2024 - 11.2024
Business Development Engineer
Scaler Academy - Applied AI
08.2020 - 03.2023
Student Recruitment Advisor
Global University systems
06.2019 - 07.2020
RYT300 Advanced Yoga trainer
01-2018
Senior Process Associate
CDK Global- ADP Pvt Ltd
09.2015 - 09.2017
Bachelor of Arts - Psychology
IGNOU
01.2015 - 12.2018
Customer Care Associate
Dell International Services
06.2014 - 09.2015
Customer Service Executive
HSBC Electronic Data Processing Pvt Ltd
06.2012 - 06.2014
Customer Service Professional
SITEL Pvt Ltd
08.2010 - 06.2012