Reliable professional HR experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Process Specialist ( Hr Operations)
Infosys
Hyderabad
04.2022 - Current
Supported Human Resources initiatives by participating in the hiring process including posting job listings, screening resumes, scheduling interviews, conducting reference checks, and assisting with new hire orientation programs.
Supported human resources initiatives such as recruitment drives and employee engagement programs.
Worked closely with human resources to recruit top talent for the operations team, by various Sourcing sessions.
Conducted regular process reviews, identifying inefficiencies.
Buddy up for process-related inquiries, providing guidance to colleagues when needed.
Assisted human resources department in managing employee records, facilitating smooth onboarding.
Assisted human resources with preparation of Job descriptions.
Prepared, reviewed and performed input human resources documents and data.
Coordinated with other departments for smooth operations and optimal use of resources.
Maintained an organized workspace, ensuring that necessary resources such as directories, phone lists, and manuals were easily accessible during daily operations.
Senior Process Analyst ( Insurance and Taxtion )
ADP Private
Hyderabad
12.2017 - 04.2022
Worked with US Insurance services deals with Business Insurance (Workers Compensation) for 100 K clients.
Our Work includes Modification of EAP, and assigning class codes to the Employee and Region codes & State Specific, Inclusion & Exclusion, Liabilities Verification & validation
We deal with Multiple Amendment Requests and Underwriter Escalations, Mortgage Requests and notify Premiums and Validate the Net rates and unmodified Premium Requests, state assessments, Estimated and bound Premiums, Pay cycle changes and many endorsements of the Policy.
Hands on experience with agency calling and Client handling.
Worked with US taxation services( TCOE) deals with Multiple Deposit, filling & maintenance services , Deal with Federal Forms like : 940, 941, 944, 943, 945 etc.
Handled operational activities like volume tracker, attendance sheet, QC-check, for new Joins.
Interacted with the clients through calls on a weekly basis Ensure to meet all Statistical, Financial and TAT metrics while processing the policies
Ensure process guidelines are followed and met as documented
Assessing the skill and capability of the team members and allocating tasks
Acted as a buddy for New Hires and bring them up to the learning curve.
Process Analyst ( Insurance Services )
Real Page
Hyderabad
08.2016 - 09.2017
Supported for Travelers Personal insurance client, Dealing with various Net rates , moonglow calculation and and updating business names
Pulling State specific violations , claim Reports
Insurance services for jewellery
Mortgage modification Requests
Produced documentation outlining process improvement solutions.