NISHA TREVOR
Hyderabad
Summary
Safety Management Professional experienced in regulatory compliance, operational efficiency, and safety protocol implementation. Achieved enhanced team performance and operational oversight through effective leadership and coaching strategies. Focused on maintaining high safety standards and ensuring passenger satisfaction during inflight emergencies.
Overview
4
4
Languages
4
4
years of post-secondary education
15
15
years of professional experience
Work History
Check Cabin Crew (Quality Control)
Indigo Airlines, Interglobe Aviation Ltd.
09.2022 - Current
- Operational Compliance & SOP Governance: Monitored and reinforced compliance with international aviation Standard Operating Procedures (SOPs), safety regulations, and operational standards to ensure consistent adherence to established requirements.
- Safety Auditing & Performance Assessment: Conducted crew assessments, evaluated safety knowledge and procedural competency, identified performance gaps, and provided constructive feedback to maintain operational readiness and compliance.
- Operational Leadership & Workforce Management: Managed and supervised a team of 72 personnel, maintaining operational discipline, team effectiveness, and adherence to organisational policies and performance standards.
- Quality Assurance & Continuous Improvement: Identified operational deficiencies, supported corrective actions, and collaborated with relevant stakeholders to strengthen procedural compliance, service consistency, and operational efficiency.
- Cross-Functional Stakeholder Management: Served as a key liaison between frontline operations and senior management, facilitating communication, escalating operational concerns, resolving interdepartmental issues, and supporting effective decision-making.
- Performance Monitoring & Capability Development: Coached and mentored team members against established operational and performance metrics, supporting competency development and improved adherence to organisational standards.
- Risk Management & Incident Response: Applied safety protocols and sound judgement when managing in-flight emergencies and medical incidents, prioritising risk mitigation, procedural compliance, and passenger and crew safety.
Core Lead (Quality Control Administrator)
Indigo Airlines, Interglobe Aviation Ltd.
03.2018 - 08.2022
- Monitored crew adherence to international SOPs, operational guidelines, and quality standards.
- Provided administrative and operational support to a team of 50 crew members.
- Prepared Crew Performance Progress Reports to assess performance and recommend improvements.
- Compiled quality control reports and analysed performance data to support management decisions.
- Coordinated with management on operational issues, compliance concerns, and team performance.
- Contributed to maintaining high service standards and a customer satisfaction rating of 4.8.
Cabin Crew
Indigo Airlines, Interglobe Aviation Ltd.
06.2012 - 03.2018
- Joined as Junior Cabin Crew and earned two promotions, progressing to Lead Cabin Crew within two years.
- Conducted pre-flight safety checks and briefings, ensuring compliance with safety procedures and aircraft readiness.
- Delivered high-quality customer service, addressing passenger needs and resolving concerns effectively.
- Managed in-flight emergencies and medical situations, administering first aid and prioritising passenger safety.
- Demonstrated effective communication and cultural awareness while working in diverse international environments.
- Maintained excellent punctuality, attendance, and professional standards.
Independent Virtual Assistant
Freelance
06.2011 - 05.2012
- Provided dedicated support for virtual clients to enhance service delivery.
- Executed email marketing campaigns, planned and scheduled tasks, and generated MIS and sales reports to support decision-making.
- Coordinated virtual sales and marketing efforts with over 300 sales representatives to ensure alignment and effectiveness.
- Worked within applicable standards, policies, and regulatory guidelines to promote a safe working environment.
- Developed and maintained courteous and effective working relationships.
- Cultivated and maintained effective working relationships to enhance communication and collaboration.
Education
Bachelor of Arts - Sociology
Amity University
Online 06.2022 - 10.2026
High School Diploma -
Our Own English High School
Dubai, UAE. Skills
Quality control
Safety management
Team leadership
Team coaching
Conflict resolution
Customer service
Research methods
Community outreach
Personal Information
Hobbies and Interests
Languages
English
First Language
Hindi
Intermediate
B1
Telugu
Beginner
A1
Tamil
Beginner
A1
Timeline
Check Cabin Crew (Quality Control)
Indigo Airlines, Interglobe Aviation Ltd.
09.2022 - Current
Bachelor of Arts - Sociology
Amity University
06.2022 - 10.2026
Core Lead (Quality Control Administrator)
Indigo Airlines, Interglobe Aviation Ltd.
03.2018 - 08.2022
Cabin Crew
Indigo Airlines, Interglobe Aviation Ltd.
06.2012 - 03.2018
Independent Virtual Assistant
Freelance
06.2011 - 05.2012
High School Diploma -
Our Own English High School