Summary
Overview
Work History
Education
Skills
Timeline
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Nikhil Chodimella Venkata

Associate II
Hyderabad

Summary

Dynamic professional with a proven track record at Google Operations Center, excelling in quality assurance and digital marketing. Adept at problem-solving and cross-functional teamwork, I enhanced team performance and client satisfaction through strategic process improvements. Skilled in MS Office, I effectively mentored junior staff, fostering a culture of continuous learning.

Overview

9
9
years of professional experience

Work History

Associate II

MediaMint
06.2024 - Current
  • Audit the creatives sent by the client, and make sure that they are in accordance with the policies.
  • Manage to quality-check approximately 150 creatives per day.
  • Increased client satisfaction by resolving complex issues and providing exceptional service at all times.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Analyzed customer data to identify trends and anticipate customer needs.


Senior Quality Assurance Analyst

Google Operations Center
04.2022 - 05.2024
  • Performed verification and enrichment of account and lead data using external tools and internal systems across the globe on multiple Google products.
  • Guided the freshers throughout in learning the process. Identified opportunities to improve internal processes to expedite data deliverables to internal partners and teams.
  • Executed complex negotiations at a senior level with existing accounts.
  • Digital marketing executes all quality checks for web, SEO/SEM, database marketing, email, social media, and display advertising campaigns.
  • Measures and reports the performance of all digital marketing campaigns and assesses them against goals (ROI and KPIs).
  • Conduct day-to-day quality checks on feedback for approximately 7 Google products, like Gpay, Gmaps, Google Search, GBP, and Google Ads.

Subject Matter Expert

Teleperformance
04.2016 - 04.2024
  • Mentored junior team members, contributing to their professional growth and development.
  • Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
  • Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
  • Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule and increased the sales by 5%.
  • Served as a liaison between technical experts and business stakeholders to ensure alignment on project objectives and deliverables.

Education

B.Tech - Information Technology

Murthy Institute Of Technology And Sciences
Hyderabad, India
04.2001 -

Skills

MS office

Computer skills

Problem-solving abilities

Time management

Leadership qualities

Cross-functional teamwork

Timeline

Associate II

MediaMint
06.2024 - Current

Senior Quality Assurance Analyst

Google Operations Center
04.2022 - 05.2024

Subject Matter Expert

Teleperformance
04.2016 - 04.2024

B.Tech - Information Technology

Murthy Institute Of Technology And Sciences
04.2001 -

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Nikhil Chodimella VenkataAssociate II