Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NIHAL SINGH THAKUR

Hyderabad

Summary

Dynamic professional with extensive experience at Synchrony, excelling in customer service and data analysis. Proven track record of resolving client complaints efficiently and enhancing workflow. Skilled in Microsoft Excel and time management, I thrive in fast-paced environments, consistently achieving performance goals while fostering positive team collaboration.

Overview

8
8
years of professional experience

Work History

Senior Specialist, Corporate Consumer Relations

Synchrony
Hyderabad
07.2024 - Current
  • Indexed client complaints for Synchrony Financial from diverse sources, ensuring proper account resolution within two business days.
  • Monitored multiple email boxes and websites daily, including Presidential Escalated and BBB portals.
  • Prioritized tasks based on escalation levels and importance to enhance workflow efficiency.
  • Identified high-risk processes and initiated engagement to maintain compliance standards.
  • Tracked and logged all incoming complaints in SharePoint to ensure accurate documentation.
  • Analyzed complaint trends to identify patterns, recommending solutions for improvement.
  • Collaborated with team members to foster a positive work environment and open communication.
  • Completed daily and monthly reports on complaint volume to ensure accuracy and track discrepancies.

Senior Collections Representative

Synchrony
Hyderabad
06.2022 - 07.2024
  • Utilized conversation skills to convey account information and secure payments.
  • Consistently achieved performance goals to exceed expectations.
  • Managed high call volumes in a fast-paced call center environment.
  • Handled both manual and automated outbound calls efficiently.
  • Delivered exceptional service during collection calls while maintaining professionalism.

Customer Service Representative

VCC India Pvt. Ltd.
Hyderabad
10.2020 - 01.2022
  • Delivered primary customer support to internal and external clients.
  • Answered high volume of customer calls with minimal wait times.
  • Proactively responded to rapid changes in customer needs.
  • Collaborated with sales team to monitor inventory levels and resolve order discrepancies.
  • Provided timely service to prioritise customer requirements.

Revenue Cycle Officer

IKS Health Pvt. Ltd
Hyderabad
03.2019 - 01.2020
  • Developed project plans and established deadlines to ensure timely completion.
  • Conducted research and synthesized information from multiple sources for presentations.
  • Led projects while analyzing data to identify improvement opportunities.
  • Facilitated team communications and prepared materials for meetings.

Fraud Specialist

Synchrony Financial Hyderabad
Hyderabad
09.2017 - 03.2019
  • Summarised key investigation findings into detailed reports for client delivery.
  • Maintained exemplary attendance record, consistently arriving ready to work immediately.
  • Analysed data and led projects to identify improvement opportunities.
  • Executed duties in compliance with all standards and regulatory guidelines to ensure workplace safety.

Education

Bachelor’s - Commerce

Indira Gandhi National Open University (IGNOU)
Hyderabad

Intermediate - Mathematics, Physics And Chemistry (MPC)

D R Jindal Jr College
Hyderabad

High School -

Students Service Guild High School
Hyderabad

Skills

  • Customer service
  • Microsoft Excel
  • Microsoft Word
  • Data analysis
  • Time management
  • Microsoft office

Languages

  • English
  • Hindi
  • Telugu

Timeline

Senior Specialist, Corporate Consumer Relations

Synchrony
07.2024 - Current

Senior Collections Representative

Synchrony
06.2022 - 07.2024

Customer Service Representative

VCC India Pvt. Ltd.
10.2020 - 01.2022

Revenue Cycle Officer

IKS Health Pvt. Ltd
03.2019 - 01.2020

Fraud Specialist

Synchrony Financial Hyderabad
09.2017 - 03.2019

Bachelor’s - Commerce

Indira Gandhi National Open University (IGNOU)

Intermediate - Mathematics, Physics And Chemistry (MPC)

D R Jindal Jr College

High School -

Students Service Guild High School

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NIHAL SINGH THAKUR