Neha Priscilla
Senior Team Lead
Summary
Senior team lead with 10 yrs experience supporting senior managers and upper management in decision making and improved productivity and a track record of managing business operations, optimizing processes by employing effective project management & quality management principles to drive growth. Demonstrated capability in conceptualizing & executing large scale projects.
Overview
10
10
years of professional experience
Work History
Senior Team Lead
Accenture Solutions Private
09.2019 - 04.2024
- Implemented workflow optimization using lean methodologies across 8 workflows resulting in a 30% reduction in trust & safety project
- Automated tracking systems resulting in a 70% reduction in efforts for redundant tasks
- Achieved a production growth of 125% within 1.5 years and maintained a 98% quality rate
- Conducted daily scrum meetings to identify and report current bugs across 20+ projects
- Identified and reported bugs in current tooling to improve process efficiency and minimize regression
- Collaborated with research level teams to extract and analyze entire data dumps, resulting in accurate capture of recall and precision.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Worked, Mentored and guided team members in Google Onboarding process
- Worked with sourcing team to hire the suitable candidature and select the right fit to meet the project requirement
- Skilled at working independently and collaboratively in a team environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Team Leader
Accenture Solutions Private
07.2017 - 08.2019
- Supported 4 pod leads with SLA metrics, Shrinkage, Attrition, On boarding & Innovation.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked on operational tools like Ares-Athena, Review hub, Rater hub, Buganizer, Gandalf & PLX dashboards like Aster, Production & Quality.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Conducted interviews via Hirer, HireVue portal & skill form submitted through Abacus tool.
Associate Lead
Globallogic Technologies
08.2016 - 06.2017
- Prepare Weekly reports on Shrinkage,Performance, Attrition & Innovation.
- Regular monitoring on SLA metrics and support for Low Performers placed in PIP/PAP.
- Generating Ideas to drive Innovation in the team with workforce operations.
- Tracking progress of the candidates on Probation, Adhere associates on Leave Policy and Work Etiquette.
Quality Analyst
Accenture Solutions Private
07.2015 - 10.2016
- Handled a Team of 15 Associates & Coordinating the daily allocation of work.
- Provide constructive Daily/Weekly feedback along with Observations/ Challenges on QC date.
- Provide Training on Policy Updates/Refreshers From Time to Time.
- Developed comprehensive training materials for new hires, fostering a culture of knowledge sharing and continuous learning within the team.
- Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
Analyst
Globallogic Technologies
10.2014 - 06.2015
- Review content based on goggle guidelines to have family safe experience & to report any spam or fraud risk content to goggle policy teams.
- Helped with shadow sessions for new hires
Education
Master of Business Administration (Distance) - Marketing
Osmania University
Hyderabad,India 04.2001 -
Btech(CSE) -
Deccan College of Engineering & Technology
Hyderabad, India03.2014
Intermediate(MPC) -
Sri Chaitanya Jr. College
Hyderabad, India03.2010
SSC -
St. Pious X Girls High School
Hyderabad, India03.2008
Skills
Project management & delivery
Product Management
Strategic Planning
Stakeholder Management
People Management
Process Improvement
Timeline
Senior Team Lead
Accenture Solutions Private
09.2019 - 04.2024
Team Leader
Accenture Solutions Private
07.2017 - 08.2019
Associate Lead
Globallogic Technologies
08.2016 - 06.2017
Quality Analyst
Accenture Solutions Private
07.2015 - 10.2016
Analyst
Globallogic Technologies
10.2014 - 06.2015
Master of Business Administration (Distance) - Marketing
Osmania University
04.2001 -
Btech(CSE) -
Deccan College of Engineering & Technology
Intermediate(MPC) -
Sri Chaitanya Jr. College
SSC -
St. Pious X Girls High School