Summary
Overview
Work History
Education
Skills
Timeline
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Neha Priscilla

Senior Team Lead

Summary

Senior team lead with 10 yrs experience supporting senior managers and upper management in decision making and improved productivity and a track record of managing business operations, optimizing processes by employing effective project management & quality management principles to drive growth. Demonstrated capability in conceptualizing & executing large scale projects.

Overview

10
10
years of professional experience

Work History

Senior Team Lead

Accenture Solutions Private
09.2019 - 04.2024
  • Implemented workflow optimization using lean methodologies across 8 workflows resulting in a 30% reduction in trust & safety project
  • Automated tracking systems resulting in a 70% reduction in efforts for redundant tasks
  • Achieved a production growth of 125% within 1.5 years and maintained a 98% quality rate
  • Conducted daily scrum meetings to identify and report current bugs across 20+ projects
  • Identified and reported bugs in current tooling to improve process efficiency and minimize regression
  • Collaborated with research level teams to extract and analyze entire data dumps, resulting in accurate capture of recall and precision.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Worked, Mentored and guided team members in Google Onboarding process
  • Worked with sourcing team to hire the suitable candidature and select the right fit to meet the project requirement
  • Skilled at working independently and collaboratively in a team environment.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Team Leader

Accenture Solutions Private
07.2017 - 08.2019
  • Supported 4 pod leads with SLA metrics, Shrinkage, Attrition, On boarding & Innovation.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Worked on operational tools like Ares-Athena, Review hub, Rater hub, Buganizer, Gandalf & PLX dashboards like Aster, Production & Quality.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Conducted interviews via Hirer, HireVue portal & skill form submitted through Abacus tool.

Associate Lead

Globallogic Technologies
08.2016 - 06.2017
  • Prepare Weekly reports on Shrinkage,Performance, Attrition & Innovation.
  • Regular monitoring on SLA metrics and support for Low Performers placed in PIP/PAP.
  • Generating Ideas to drive Innovation in the team with workforce operations.
  • Tracking progress of the candidates on Probation, Adhere associates on Leave Policy and Work Etiquette.

Quality Analyst

Accenture Solutions Private
07.2015 - 10.2016
  • Handled a Team of 15 Associates & Coordinating the daily allocation of work.
  • Provide constructive Daily/Weekly feedback along with Observations/ Challenges on QC date.
  • Provide Training on Policy Updates/Refreshers From Time to Time.
  • Developed comprehensive training materials for new hires, fostering a culture of knowledge sharing and continuous learning within the team.
  • Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.

Analyst

Globallogic Technologies
10.2014 - 06.2015
  • Review content based on goggle guidelines to have family safe experience & to report any spam or fraud risk content to goggle policy teams.
  • Helped with shadow sessions for new hires

Education

Master of Business Administration (Distance) - Marketing

Osmania University
Hyderabad,India
04.2001 -

Btech(CSE) -

Deccan College of Engineering & Technology
Hyderabad, India
03.2014

Intermediate(MPC) -

Sri Chaitanya Jr. College
Hyderabad, India
03.2010

SSC -

St. Pious X Girls High School
Hyderabad, India
03.2008

Skills

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Timeline

Senior Team Lead

Accenture Solutions Private
09.2019 - 04.2024

Team Leader

Accenture Solutions Private
07.2017 - 08.2019

Associate Lead

Globallogic Technologies
08.2016 - 06.2017

Quality Analyst

Accenture Solutions Private
07.2015 - 10.2016

Analyst

Globallogic Technologies
10.2014 - 06.2015

Master of Business Administration (Distance) - Marketing

Osmania University
04.2001 -

Btech(CSE) -

Deccan College of Engineering & Technology

Intermediate(MPC) -

Sri Chaitanya Jr. College

SSC -

St. Pious X Girls High School

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Neha Priscilla Senior Team Lead