Neha Nawaz
Technical Support Associate At SAP
Hyderbad,Telangana
Summary
Proactive and result-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of post-secondary education
1
1
Certification
Work History
Technical Support Engineer
SAP Callidus, SAP Commissions
Hyderabad
9 2019 - Current
- Certified 5 years experience in Technical and Customer Service support for SAP Commissions - incentive compensation management solution and SAP Analytics Cloud.
- Able to triage and resolve Compensation issues effectively whether long run/failures/data issues/ User sync. Concertedly worked for DB issues alike temp space, code changes, daily statistics for effective compensation.
- Knowledge on Data integration, Workflows, File monitoring/processing, Commission Data loaders.
- Knowledge on Reporting and Analysis to resolve long running issues/failures, Report data visibility, BO group availability/access related issues. Administered SAP BI tool to resolve issues raised by customers.
- Have knowledge of REST API and supported on integration issues.
- Collaborated effectively to resolve server issues that cause application outage.
- Served as escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Capable to manage client relationships using strong communication and managerial skills.
- Served as primary point of contact for support relating to owned solutions and products.
- Have support process experience BCP ticketing system, Service now. Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Able to resolve escalations and effectively handled critical/premium customers for SAP.
- Able to triage and resolve issues with Sales Analytics Cloud design and it's integrations like Embedded Analytics, IAS and IPS.
- Performed root cause analysis of reported issues to decisively discern and enact corrections.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes. Knowledge on bug management tool - Jira
- Maintained response times in compliance with internal policies to support business continuity.
- Effectively managed SLA - Achievement Targets.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Mentored junior members of team on best practices in issue resolution techniques
Education
Bachelor of Technology -
RISE Krishna Sai Gandhi Group of Institutions
Ongole, AP 06.2015 - 05.2019
12th standard -
Sri Chaithanya Junior College
Ongole, AP 06.2013 - 05.2015
10th standard -
Montessori High School
Ongole, AP 06.2012 - 04.2013
Skills
- Expertise on C, SQL, Java
- Knowledge on OS concepts, REST API
- Worked on SAP Hana database administration and Oracle
- Design and Troubleshooting SAP Crystal Reports
- Expertise on SAP Business Objects and SAP Commissions
- Expertise in design and building stories at SAP Analytics Cloud
- Hands on ETL tools - Informatica and
RADD tools - SQL developer, Putty gen, Win SCP
- MS office, MS Excel
- Technical Support and Troubleshooting
Certification
SAP Certified Application Associate - SAP Commissions Implementation
Timeline
SAP Certified Application Associate - SAP Commissions Implementation
02-2022
Bachelor of Technology -
RISE Krishna Sai Gandhi Group of Institutions
06.2015 - 05.2019
12th standard -
Sri Chaithanya Junior College
06.2013 - 05.2015
10th standard -
Montessori High School
06.2012 - 04.2013
Technical Support Engineer
SAP Callidus, SAP Commissions
9 2019 - Current
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