Summary
Overview
Work History
Education
Skills
Accomplishments
Travelling
Languages
Timeline
Generic

Neeti Khatri

Bangalore

Summary

Driven Operation Manager with a proven track record at Concentrix and EY, excelling in resource management and cross-functional collaboration. Achieved significant business optimization and customer retention, demonstrating exceptional problem-solving skills and the ability to prioritize effectively. Successfully led asset recovery and global tax compliance projects, enhancing operational efficiency and stakeholder satisfaction. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Overview

17
17
years of professional experience

Work History

Operation Manager

Concentrix
09.2020 - Current

Business Operations Managers, oversee company's activities coordinate with essential functions / department required to manage their workflow and achieve goals. Primary duties include overseeing administrative employees, implementing communications procedures between departments and developing strategic initiatives to improve efficiency throughout the business.

  • Coordination with Various teams on Various Deliverables
  • Managing market initiatives and maximize business performance to reach customer and company goals
  • Achieving better business practices
  • Escalate any prioritization needs/decisions as needed.
  • Driving Compliance activities on Risk, VOC surveys, Mandatory Trainings, Collation of Action plans on various clients with Low score’s
  • Conduct periodic stakeholder meetings to ensure status clarity and clear expectations.
  • Tracking & Reporting - Manage consistent metrics for measuring and reporting for all projects within the Organization
  • Helping to bridge gaps between planning and execution of various departments (WFM, Finance, Compliance, HR & IT)
  • Automating tasks that are repetitive.
  • Leading the Asset recovery process for south Zone (Bangalore, Hyderabad, Vishakhapatnam & Chennai) which involves coordination with Various internal Teams & the IT teams.
  • Point of contact for escalations on various internal ongoing Tasks / Projects within the organizations & help resolve the issues coordinating with the right teams.

Associate to Assistant Manager

EY
01.2008 - 05.2018

Grew From an Associate to Assistant Manager role within the company with the Global Tax compliance process which Involves Coordination with various internal teams & clients across the globe. Played a Dual Role at the AM level Team management & individual Contributor role which also involved the role of an escalation point of contact (for Global Role).

  • Worked & supervised day-to-day operations to meet performance, quality and service expectations.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Reduced waste and pursued revenue development strategies to keep department aligned for profit targets for internal clients
  • Business Development Projects -Global Tax briefing process
  • GECR (Global Engagement Coordinator Role) -Managing Italian multinational personal care corporation and one of the largest financial institutions (G360 client) as Global Coordinator, which includes services management on Assignment Initiation, Global Billing, Tracking and Reporting, Global Coordination with local offices in 50 plus locations, Engagement Margin improvements etc..
  • New Client Transition- Have lead transitions of clients including G360 client and implemented successfully in Global Mobility work streams
  • Business Optimization-Built concrete process with various work streams to identify new business opportunities with existing clients and making appropriate changes in the team to drive this further. Identifying ideas and opportunities to extend/expand service offerings for new and existing clients, Participating in business development
  • Moving up Value Chain -Led to accelerate business revenue for Global Talent Hub (GTH), by identifying key business development opportunities and optimizing human capital utilization. Result: Successful in getting new tasks which in turn increased human capital utilization when compared to previous years

Education

MBA - MBA HR

Periyar University
Selam
2010

B.Com TT - Commerce

Christ College
Bangalore
05.2006

Skills

  • Incidents management
  • Resource Management
  • Data Analysis
  • Problem Solving Skills
  • Ability to prioritize
  • Customer Retention
  • Coordination Skills/Cross- Functional Collaboration
  • Process Implementation & Management
  • Reporting & Analysis

Accomplishments

    Operations Manager

  • Documented and tracked the data Dongles Issued to employees over 6K for which IT had no records and we needed to recover them post Covid which would impact the IT asset Inventory & cost, which let to cost saving.
  • Earned the “[Gracias]” Award in [2023] for Going out of my scope of work to help on various other projects with the HR director [Accomplishment].
  • Collaborated with team of [10] in the development of [Asset recovery & tracking] which is an ongoing project with ongoing changes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved cutting down of manual follow ups on various organizations tasks by introducing use of Power Automate for Follow up tasks.
  • Assistant Manager

    Achievements : Won multiple extra Miler recognitions & awards for enhancing client relationship & building process excellence

    Assignment to the US - Got trained on the scheduling the briefing with assignees, foreign offices and to transition the process to GTH (Assignment Initiation and Repatriation Team), i.e., transition of a new process.

    Assignment to Italy - Specialized in the global engagement coordination / Transition of work for Italian clients across various workstreams & being the Escalation Point of contact on the accounts.

Travelling

Traveled across many countries, The US, 50% Europe,  Singapore, Thailand, Sri Lanka, Mauritius, etc... aim to visit a bucket list of mine

Languages

English
Advanced (C1)
Hindi
Advanced (C1)
Tamil
Beginner (A1)

Timeline

Operation Manager

Concentrix
09.2020 - Current

Associate to Assistant Manager

EY
01.2008 - 05.2018

MBA - MBA HR

Periyar University

B.Com TT - Commerce

Christ College
Neeti Khatri