Neeti Khatri

Business Operations Managers, oversee company's activities coordinate with essential functions / department required to manage their workflow and achieve goals. Primary duties include overseeing administrative employees, implementing communications procedures between departments and developing strategic initiatives to improve efficiency throughout the business.

• Coordination with Various teams on Various Deliverables
• Managing market initiatives and maximize business performance to reach customer and company goals
• Achieving better business practices
• Escalate any prioritization needs/decisions as needed.
• Driving Compliance activities on Risk, VOC surveys, Mandatory Trainings, Collation of Action plans on various clients with Low score’s
• Conduct periodic stakeholder meetings to ensure status clarity and clear expectations.
• Tracking & Reporting - Manage consistent metrics for measuring and reporting for all projects within the Organization
• Helping to bridge gaps between planning and execution of various departments (WFM, Finance, Compliance, HR & IT)
• Automating tasks that are repetitive.
• Leading the Asset recovery process for south Zone (Bangalore, Hyderabad, Vishakhapatnam & Chennai) which involves coordination with Various internal Teams & the IT teams.
• Point of contact for escalations on various internal ongoing Tasks / Projects within the organizations & help resolve the issues coordinating with the right teams.

Grew From an Associate to Assistant Manager role within the company with the Global Tax compliance process which Involves Coordination with various internal teams & clients across the globe. Played a Dual Role at the AM level Team management & individual Contributor role which also involved the role of an escalation point of contact (for Global Role).

• Worked & supervised day-to-day operations to meet performance, quality and service expectations.
• Conducted performance evaluations and provided constructive feedback to employees.
• Reduced waste and pursued revenue development strategies to keep department aligned for profit targets for internal clients
• Business Development Projects -Global Tax briefing process
• GECR (Global Engagement Coordinator Role) -Managing Italian multinational personal care corporation and one of the largest financial institutions (G360 client) as Global Coordinator, which includes services management on Assignment Initiation, Global Billing, Tracking and Reporting, Global Coordination with local offices in 50 plus locations, Engagement Margin improvements etc..
• New Client Transition- Have lead transitions of clients including G360 client and implemented successfully in Global Mobility work streams
• Business Optimization-Built concrete process with various work streams to identify new business opportunities with existing clients and making appropriate changes in the team to drive this further. Identifying ideas and opportunities to extend/expand service offerings for new and existing clients, Participating in business development
• Moving up Value Chain -Led to accelerate business revenue for Global Talent Hub (GTH), by identifying key business development opportunities and optimizing human capital utilization. Result: Successful in getting new tasks which in turn increased human capital utilization when compared to previous years