Nazreen Taj

Process Associate :

• Reviewed text, images, and videos shared by users to make sure they followed company rules.
• Removed or reported content that was harmful, fake, or against guidelines.
• Managed a high number of content reviews every day with speed and accuracy.
• Reported serious or unclear issues to team leaders or managers.
• Worked closely with other teams to improve review rules and processes.
• Took part in regular training to stay updated on new policies and tools.
• Used review tools and systems to check content and keep records of actions taken.
• Protected user data and followed all privacy rules.
• Helped keep the platform safe, respectful, and enjoyable for all users

Process Developer :

• Conducting the audits for the jobs done by associates.
• Conducting Error sessions with team members.
• Calibration session with SMEs and trainers.
• Participating in client calls for policy updates
• Conducting refreshers to the team.
• Pulling weekly reports of Accuracy and sharing to the FLM and team.

Projects :

• Reviewing regional language Kannada content
• STG : Single Theme Group
• Hands on experience in SRT ( Single Review Tool)
• Hands on experience in ML Text Generation
• Hands on experience in Fraud and Deception
• Experience in AR Segmentation

• Enhanced software functionality by identifying and resolving complex technical issues.
• Mentored junior developers, fostering professional growth and enhancing team productivity.
• Developed scalable applications using agile methodologies for timely project delivery.
• Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.

Project 1: Therapeutic Documentation

This project helps hospital to track and process patient details in group. Documenting group of patients in a session which helps physicians to schedule the group therapy. Physician will come to know whether the patient attendance is full, no show or partial.

The Therapeutic Notes MPages view gives Behavioral Health providers the ability to document therapeutic session notes for individual or multiple patients from a single dashboard. You can use the Therapeutic Notes MPages view to document various behavioral, cognitive, and psychosocial therapy sessions such as anger management, addiction management, anxiety management, depression management, and so on.

Primary responsibilities included:

· Understanding the requirement.

· Addressing the defects and working on SR.

· Executing the test plans for black box testing also helping tester for integration and regression testing.

· Testing using HPQC

· Release process

· Discuss and deliver KTs related

· Give client demos

· Tools and technologies used: JavaScript, CSS, HTML

Project 2: Safety and Attendance

As part of this project have introduced new field to enter the batch number in a tool called explorer menu which is a configuration tool for safety and attendance mpage. The Behavioral Health Safety and Attendance MPages view leverages the patient list functionality to help care providers monitor a specific population of patients by nurse unit. When the Safety and Attendance MPages view is executed from the organizer level in Power Chart, the list of patients displayed is based on the default Patient List for the user and preferences for the user's position. If the user has multiple patient lists, they are displayed in the List drop-down and can be selected at any time to re-populate the MPages view Enhanced the explorermenu.exe with one extra field, where in it will accept the number of patients to process while safety and attendance mpage loads.

Primary responsibilities included:

· Design and code the complete requirement for the project

· Testing using HPQC

· Release process

· Discuss and deliver KTs related

· Client communications and demos

Tools and technologies used: javascript,ccl html,css,notepad++

Sessions: Took sessions for mentoring freshers on domain knowledge and process –oriented tools

Defect fixing: Along with major enhancements I have also worked on defect fixing which helped me understand the workflows effectively.

Project 3: Behavioural Health Summary Page

Upgraded the Behavioral Health Summary Page components like Safety, Assessment and Therapies and Treatments to 5.X framework. This functionality will provide user to view Behavioral Health summary page Safety Assessment and Therapies and Treatments component as a viewpoint tab based Mpage in power chart

Primary responsibilities included:

· Preparing draft versions of Design documents

· Build the solution as per the details available in Design document

· Testing of the enhanced solution includes black box, integration also regression testing

· Resolution of various issues (Data corrections and Bug fixes) faced by end users in Live/Production environment.

Tools and technologies used: javascript, html,css,ccl,notepad++.