Navya Sree Yeddla
Technical support
Hyderabad
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Analyst
Randstad
08.2024 - 11.2024
- Provided exceptional support for end-users by addressing technical concerns, reducing downtime, and improving user experience.
- Performed root cause analysis for recurring incidents to develop long-term resolutions that prevented future occurrences.
- Diagnosed software issues and applied troubleshooting techniques to resolve problems.
Technical Analyst
Amazon
Hyderabad
07.2019 - 12.2023
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Narsimha Reddy Engg. College
Hyderabad 09.2014 - 01.2018
Skills
Technical support background
Technical troubleshooting
Application support
Customer support
Ticket management
Troubleshooting network issues
Certification
ITIL
Timeline
Analyst
Randstad
08.2024 - 11.2024
Technical Analyst
Amazon
07.2019 - 12.2023
Bachelor of Science - Electrical, Electronics And Communications Engineering
Narsimha Reddy Engg. College
09.2014 - 01.2018
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