Navya Muralidhar

Process Management

• To process the weekly, monthly, and quarterly invoices for medical, dental, vision, life and disability benefits
• Coordinate with Treasury, HR teams to ensure payments are processed and any discrepancies are addressed
• Attend calls with vendors and various internal departments regularly
• Process accruals and reverse accruals in SAP on monthly and quarterly basis
• Annual preparation of Company Financial Statements, form 5500’s and submit to IRS
• Forecasting and Budgeting annual Benefits for active employees of company

Transition

• Part of remote transition team migrate complex Benefit Accounting process

Client Management

Attended daily calls with the client during the transition phase

• Facilitate monthly Client Governance Call and reported team performance for month
• Developed SLA, KPI and monthly performances to be adhered/met by the team
• Manage client expectations and closely monitor team performance to align with client needs and set SLAs.
• Single point of contact for any escalations for all operational issues

Team & People Management

• Team 1 – Accounts Receivables - Collections, Cash Applications and Credit Review : 22 members
• Team 2 - Accounts Payables- PO, Non-PO, Vendor Reconciliations, AP Helpdesk/Inquiries : 24 members
• Mentor team members to set goals for themselves and guiding them to create roadmaps to achieve goals
• Facilitate training for team members
• Ensure optimum utilization of team members based on individual strength, preferences and project requirements

Process Management

• Led AR - collections team in collecting outstanding and delinquent cash from customers
• Managed Cash application team which allocates received payments from customers to relevant Business units and closing receivables in the accounting system
• Manage Credit review team which assesses and researches credibility of the applicant based on credit worthiness and approves new credit limit or increase existing credit
• Led AP Helpdesk/Inquiry - team involved in resolving queries from vendors via email and calls
• Under me, AP team was also involved in indexing approx 700 invoices to ERP system on daily basis

Client Management & Reporting

• Facilitated monthly Client governance calls and report team performance for the month.
• Led negotiations with client on future opportunities
• Acted as Single Point of Contact (SPOC) for all escalations on operational issues.
• Engaged clients in proposals for process improvements
• Prepared monthly, quarterly and annual reports like BRP, PMD, CMD, CAPA etc..
• Ensuring all the process related documents like SIPOC, Process Map, Process Steps, Process Manual, FMEA, Desktop procedures are periodically reviewed and updated accordingly
• Prepare and provide performance metrics, including KPIs and SLA adherence metrics.

Team Leader

• Managing the team production report daily and reporting to senior Management.
• Handle client escalations in times of procedural adherence
• Training team on the new updated and procedural changes and maintaining team Share Point.
• Acting as Liaison between our US counter parts and the Indian team
• Ensure process and system is compliant with Information Security Policy.
• Maintaining several team reports namely – Production report, Team activity report, Team capacity utilization tracker, Kintana report, BCP tracker etc.