Naveena Gajula
Hyderabad
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
12
12
years of professional experience
Work History
Branch Head
Bandhan Bank
Hyderabad
07.2025 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Assistant Branch Head
Bandhan Bank
Hyderabad
08.2024 - 06.2025
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
PB Authoriser
HDFC bank
Hyderabad
06.2022 - 08.2024
- Responsible to ensure bank operations team to deliver effective financial services to clients.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Responsible for setting staff schedules, formulating workplace standards and policies, assigning work and ensuring the projects are completed on time.
- Experience in Banking Operations comprising all the key transactions. Checking of account opening forms and ensuring all the required docs are as per the specified KYC guidelines.
- Investigating the cases as triggered in AML-EDD reports to determine customer transactional activity is reportable for Money Laundering or Terrorist Financing.
- Fulfilling the regulatory requirements by processing monthly, quarterly, semiannual reports as per audit requirements.
- Responsible for internal audit, regulatory reporting, KYC/AML and its compliance and training of branch staff on new procedures.
- Reviewing and updating the department processes changes to the business staff on timely basis.
- Handling of inward, outward remittances. Handling locker operations, including locker allotments and surrenders.
- Joint Custodian of Vault. Ensuring all activities in branch are running as per bank and RBI guidelines.
Branch Operations Head
Axis bank
Hyderabad
06.2021 - 06.2022
- Responsible to ensure bank operations team to deliver effective financial services to clients.
- Responsible for setting staff schedules, formulating workplace standards and policies, assigning work and ensuring the projects are completed on time.
- Experience in Banking Operations comprising all the key transactions.
- Checking of account opening forms and ensuring all the required docs are as per the specified KYC guidelines.
- Investigating the cases as triggered in AML-EDD reports to determine customer transactional activity is reportable for Money Laundering or Terrorist Financing.
- Fulfilling the regulatory requirements by processing monthly, quarterly, semiannual reports as per audit requirements.
- Responsible for internal audit, regulatory reporting, KYC/AML and its compliance and training of branch staff on new procedures.
- Reviewing and updating the department processes changes to the business staff on timely basis.
- Handling of inward, outward remittances.
- Handling locker operations, including locker allotments and surrenders.
- Joint Custodian of Vault. Ensuring all activities in branch are running as per bank and RBI guidelines.
Privilege Banker
ICICI Bank
Hyderabad
03.2019 - 05.2021
- Meeting and keeping in contact with the set of customers tagged.
- Understanding their requirement and providing correct solutions for them.
- Ensuring that quality service is delivered to them without any compromises. Processing of customer requests within TAT.
- Giving special attention to privilege customers and providing them prompt service at branches. Generate revenue through privilege customers.
- Deepening of CASA book assigned through personal and prompt service. Processing of financial transactions.
- Cross selling of new products and services for both new and existing privilege customers. Maintain productivity and meeting annual targets.
Assistant Acquisition Manager
Kotak Mahindra Bank
Hyderabad
11.2015 - 02.2019
- To source customers for Current Account, Savings Account Products of the bank.
- Following the process of cold calling-generating leads-setting up meeting- follow up-conversion.
- Sourcing all kind of customers including individuals, small businesses, trusts, associations, societies, corporate.
- Generating leads from existing customers and meeting them for conversion.
- Generating revenue by selling third party products to customers.
- Retention of customers and ensuring that their queries are resolved.
Gold Loan Officer
Kotak Mahindra Bank
Hyderabad
09.2014 - 07.2015
- Calculation of Gold valuation pledged by customer.
- Must be able to identify quality & purity of Gold in any form by manual process.
- Ensuring that gold packets are sealed and stored properly without causing any damage to gold.
- Adherence to the administrative process, norms, policies & discipline of the organization.
- Should be able to acquire new customer through referencing.
- Calling customers to remind about interest payments. Ensuring that collection of interest amount happens within due date.
Education
MBA - Finance and Marketing
CSI Institute of PG Studies
Hyderabad01-2017
BSC - MPCS (Math, Physics, Computer science)
Nishitha Degree College
Nizamabad01-2014
Intermediate - MPC (Math, Physics, Chemistry)
Narendra Junior College
Armoor01-2010
SSC -
Pragna High School
Armoor01-2008
Skills
- Branch Operations
- Staff management
- Customer Retention
- Relationship building and management
- Customer Relations
- Regulatory Compliance
- Cash handling
- Sales expertise
- Audit preparation
- Finacle
- Profile direct
- Saksham
- Flexcube
- Ms Office
- Siebel
- FCRM
Accomplishments
- Awarded performer of the month Oct-18 for outstanding performance in the Merchant Acquiring business.
- Awarded for outstanding performance in the NR numbers for the month of Dec-18.
- Awarded for qualifying in the CA championship contest Nov-16.
- Special Appreciation received from Zonal manager for outstanding performance in the YTD values topper 2019.
- Awarded a certificate of appreciation for excellent performance in the Kotak's most prestigious challenges- RACE CHALLENGE.
- Awarded for qualifying in the NR SpRiNt Challenge July-Aug 18.
Languages
- English
- Hindi
- Telugu
Timeline
Branch Head
Bandhan Bank
07.2025 - Current
Assistant Branch Head
Bandhan Bank
08.2024 - 06.2025
PB Authoriser
HDFC bank
06.2022 - 08.2024
Branch Operations Head
Axis bank
06.2021 - 06.2022
Privilege Banker
ICICI Bank
03.2019 - 05.2021
Assistant Acquisition Manager
Kotak Mahindra Bank
11.2015 - 02.2019
Gold Loan Officer
Kotak Mahindra Bank
09.2014 - 07.2015
MBA - Finance and Marketing
CSI Institute of PG Studies
BSC - MPCS (Math, Physics, Computer science)
Nishitha Degree College
Intermediate - MPC (Math, Physics, Chemistry)
Narendra Junior College
SSC -
Pragna High School