Navdeep Taduri
Hyderabad
Summary
Seasoned Senior Associate dedicated to enhancing efficiency and refining operations. Proficiently leading a team to address customer safety tickets within ZenDesk, employing a disciplined and dynamic communication style. Known for decisive leadership and an analytical, flexible approach to problem-solving.
Overview
9
9
years of professional experience
Work History
Senior Associate
ANI Technologies Private
03.2015 - Current
- Leading team of 10+ professionals to serve clients in New Zealand and Australia
- Rich Experience on Zendesk Ticketing tool (CRM) for International tickets.Utilizing Zendesk Tickets for high-priority case escalations
- Experienced professional adept at managing Trust & Safety issues and escalations, including direct communication with the CEO.
- My dedication to tackling complex challenges and implementing effective solutions has led to notable 30% reduction in resolution times.
- Implemented new set of macros in CRM to maintain Turnaround Time (TAT) for customer tickets.
- Maintaining data backups and ensuring timely updates of CRM with diverse client interaction details.
- Facilitating seamless integration of leads into CRM system.
- Proficient in corporate sales and adept at managing booking allotments.
- Overseeing training, quality, and sourcing aspects of OLA fleet vehicle onboarding.
- Pioneered launch process of Ola Foods, encompassing dark kitchens and grocery services, in Hyderabad.
- Managing PAN India vehicle termination process comprehensively.
- Directing comprehensive end-to-end operations at Hyderabad Airport(OLA Point) while leading dynamic team of 40 professionals
- Executing cross-promotional campaigns with telecom retailers to enhance market presence and customer engagement.
- Developing and implementing comprehensive customer acquisition and retention strategy at OLA Cabs startup.
- Utilized exceptional problem-solving abilities, process development expertise, and strategic implementation skills to effectively lead and support all operational facets.
- Played key role in proactive client outreach initiatives, documenting all client correspondence meticulously within CRM system.
- Formulated operational processes to facilitate organizational adaptation to market changes.
- Implemented innovative methods, practices, and systems to significantly reduce turnaround time.
- Exhibited robust organizational and time management abilities while successfully overseeing multiple projects.
- Proficient in conducting comprehensive marketing intelligence analysis on competitors.
Education
Bachelor of Science - Computer Science
Osmania University
Hyderabad2012-07
Skills
- Process Excellence
- Team Management
- Quality Control
- Microsoft Excel
- Customer Experience
- Startup Development
- Training
- Interpersonal Skills
- Operations Management
- Market Analysis
- Decision-Making
- Innovation
Additional Information
- Led a team of 10 members in successful lead generation from vendors, resulting in increased sales opportunities and strengthened vendor relationships.
- Spearheaded the onboarding process for new clients derived from leads generated by the field team, ensuring seamless transitions, fostering strong client relationships, and facilitating successful account acquisitions.
- Maintained comprehensive metrics on demand and supply, optimizing inventory management and supporting data-driven decision-making.
- Consistently reached monthly targets with over 80% quality assurance, demonstrating high performance and adherence to quality standards.
- Demonstrated high productivity and efficiency, consistently exceeding performance benchmarks and contributing to overall team success.
Timeline
Senior Associate
ANI Technologies Private
03.2015 - Current
Bachelor of Science - Computer Science
Osmania University
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