Nasreen Banu

• Involved in Functional and Automation testing using Sales and Service Cloud.
• Streamlined QA processes for improved efficiency, reducing project completion time.
• Increased team productivity by continuously reviewing existing workflows and recommending enhancements.
• Mentored junior team members, fostering growth and enhancing team performance.
• Managed multiple projects simultaneously, ensuring timely delivery of high-quality products.
• Enhanced software quality by developing comprehensive test strategies and plans.
• Collaborated with development teams to resolve issues and implement improvements, elevating overall product quality.
• Reduced defect leakage by effectively conducting regression testing after each release cycle.

• Quality assurance of Salesforce service cloud console to enhance productivity with SOB dashboard for onboarding of merchants.
• Ensuring correct data is populated from Salesforce and SOB after submission.
• Self-motivated, with a strong sense of personal responsibility.
• Performing comprehensive API testing using tools like Postman to maintain the stability between SOB and Salesforce.
• Conducting requirement analysis, developing strategies and executing test cases through function maps.

● Executing quality checks (QA) to maintain accuracy and efficiency In LOOP to avoid any rendering issues, any wrong target data for a Patient Health Record.

● Delivered personalized care and automated Health operations by bringing together clinical and nonclinical data in one place using Health Cloud.

● Creating manual test cases for web applications and APIs, ensuring thoroughness and accuracy in testing.

● Performing comprehensive API testing using tools like Postman to uncover issues and enhance API functionality and stability.

● Ability to troubleshoot coding rendering issues on various ESPs and browsers, links and landing pages, deliverability and troubleshoot problems as they arise. ● Involved in all phases of SFDC including Requirement collection, analysis, designing, developing and testing of Salesforce application development and actively participated in writing correct user story in JIRA.

● Experience in using Data loader for insert, update and bulk import or export of data from Salesforce.com Objects.

• Customized user interfaces according to specific departmental needs while maintaining a consistent overall experience across the platform.
• Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
• Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
• Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
• Reduced manual workload for sales team members with the creation of time-saving automated email templates and document generation tools.
• Reduced system downtime and user issues by promptly addressing and resolving Salesforce support tickets and providing ongoing user support.
• Optimized lead capture and follow-up strategies by implementing Salesforce automation tools, leading to increase in qualified leads.
• Conducted tests to identify issues and make necessary modifications.
• Worked with various Salesforce.com objects and custom objects Accounts, Contacts, Orders, Deliveries and Invoices, Cases.
• Profiles, Roles and Permission sets, sharing settings have been Created/Modified to set up the visibility controls.
• Lead the effort in preparing test plans/cases/scripts for software corrections and enhancements.

• Enhanced product quality by implementing rigorous inspection procedures and conducting thorough root cause analysis.
• Developed inspection plans based on design specifications, ensuring all critical dimensions and performance criteria were verified throughout the manufacturing process.
• Involved in Functional testing by analyzing the requirements,Test Case Planning, Test Case Writing and execution of EDI transactions (Real time & Batch).
• Involved in Automation testing of regression suite for monthly releases using Selenium(Python) using BDD framework.
• Tested REST and SOAP web services to get information from various health care applications like NDB (National Provider Database) and CDB (Consumer Database).