Nanjunda Murthy P
Lead - Client Operations & Services ( F&A )
Bengaluru
Summary
Experienced finance professional with 20+ years of expertise in operations excellence within the F&A domain (O2C, R2R & P2P) in the BPO sector. Currently serving as Lead - Client Operations & Services at Infosys BPM, possessing a strong background in overseeing financial operations and strategic planning. Throughout my career, successfully managed cross-functional teams to optimize financial performance and streamline accounting processes. Demonstrated leadership and analytical skills driving fiscal responsibility and ensuring compliance with regulatory standards. Lean Six Sigma Blackbelt certified, experienced in mentoring improvement opportunities to deploy process improvement strategy and methodology, ultimately enhancing operational efficiency, service delivery, and profitability.
Overview
24
24
years of professional experience
Work History
Lead - Client Operations & Services
Infosys BPM
Bengaluru
10.2004 - Current
- End to End F&A client operation: total team size of 100+
- Handling potential client floor walks especially on O2C, P2P and R2R domains
- Responsible for financial margins of the engagement
- Managed engagement’s Shift utilization, overall utilization, Buffer, Band mix
- Supervising and ensuring the deliverables from the Team
- Established process control measures and metrics for dashboards
- Established the right channel of communication between internal teams and customers
- Standardized data collection and compilations for appraisals by developing a time unit metric yardstick with weighted average to minimize the subjectivity and bring enhanced clarity and transparency
- Maintaining high compliance rating in Operations Methodology audit done at regular intervals
- Built process controls and check point review to ensure timely payment to vendors and also avoid duplicate payments
- Played key role in getting D&B Supplier Evaluation Risk Rating from 8 to 5 (1-9 risk rating, where 1 represents low risk and 9 represents high risk)
- Completed project in overall cycle time improvement in accounts payable resulting in significant improvement in POT%
- Did Vendor history analysis and took proactive steps to keep vendors informed on the status resulting in 30% volume in vendor helpdesk
- Streamlined Vendor empanelment process and improved cycle time of vendor onboard
- Harmonization of AP process handled in multiplication location
- Automation of Balance sheet schedules and being part of review with CFO’s office
- Monitoring of Volume, open items and their aging for Invoices, Open Creditors, GRIR, AP Vendor Master creation/modification, AP Help Desk, Vendor Recon., etc
- Review of daily MIS reports and action on open cases
- Monitoring Productivity on daily basis, and taking necessary measures whenever required
- Develop and review MIS Reporting to Client and internal Management on daily/weekly and Monthly basis
- Governance Meeting with Client to discuss on performance of the Team, Process Improvements/Automation, future plans, and action on open items
- Played a key role in implementing Same day cash application which ensured the books are up to date
- Implemented TPS model in AR which gave excellent result in operations
- Eliminated non value added activities through VSM and improved the process efficiency which fetched $30,000 benefit
- Customer history analysis and build logic to increase auto match percentage
- Working in conjunction with the Credit Manager and assisting the Cash Specialists as necessary to ensure proper application of customer remittances
- Updating and managing Customer application manual to handle regular customer payments with ease
- Assisting in monthly Closing Activities: Preparation of Control files, Allocation of work, reporting the completion of respective activities to internal and external stake holders
- B/S & I/S Trend analysis review for soft closing
- Engagement P&L review
- Developed strong relationships with clients to better understand their needs and deliver tailored services.
- Created a positive work environment by promoting open communication, fostering teamwork, and recognizing employee achievements.
- Collaborated with cross-functional teams to develop comprehensive plans for account management and service delivery.
- Maintained compliance with regulatory standards by overseeing audits, risk assessments, and policy updates as necessary.
- Established clear expectations for staff performance leading to higher levels of accountability among team members during project execution phases.
Accountant
H.A.L (MEDICAL UNIT)
02.2003 - 10.2004
- Bank reconciliation, Maintenance of Accounts such as Preparing & review of all ledgers, Trading & Profit & Loss A/c & Balance Sheet
- Maintenance of Fixed Assets Register & Depreciation schedule
- Processing of Bills & Accounting the same
- Maintenance of Payroll Accounts, Processing of TA/DA claims Settlement of Superannuation and Medical Termination
- Assisting in Disbursement & Cash filling of Salaries and Bonus
Accounts Assistant
Vinay hariharan & co
Bengaluru
08.2002 - 02.2003
- Verification of Books of Accounts Such as Cash Book, Sales Book, and Purchase Book & Vouchers
- Bank reconciliation, Maintenance of Accounts such as preparing & review of all ledgers, Trading & Profit & Loss A/c & Balance Sheet
Audit Assistant
G.Anantha & co
Bengaluru
08.2001 - 07.2002
- Verification of Books of Accounts Such as Cash Book, Sales Book, and Purchase Book & Vouchers
- Bank reconciliation, Maintenance of Accounts such as preparing & review of all ledgers, Trading & Profit & Loss A/c & Balance Sheet
Education
B. Com -
B.H.S. First Grade College
Bangalore MBA - finance
Sikkim Manipal University
Skills
- Six Sigma Black Belt certified
- Continuous process improvement strategies
- Data analysis
- Project planning, development & Implementation
- Team leadership
- Operational efficiency
- Workforce management & Performance monitoring
- Employee relations and conflict resolution
- Client relationships
- Financial management
- MS office , SAP, Oracle
- Decision-making
- Business forecasting
- Mentoring and training
- Stakeholder management
- P&L tracking
Personal Information
- Father's Name: Prabhu Swamy
- Date of Birth: 08/24/80
- Nationality: Indian
- Marital Status: Married
Timeline
Lead - Client Operations & Services
Infosys BPM
10.2004 - Current
Accountant
H.A.L (MEDICAL UNIT)
02.2003 - 10.2004
Accounts Assistant
Vinay hariharan & co
08.2002 - 02.2003
Audit Assistant
G.Anantha & co
08.2001 - 07.2002
MBA - finance
Sikkim Manipal University
B. Com -
B.H.S. First Grade College
Similar Profiles
DESIREE ANN ALDAYDESIREE ANN ALDAY
Technology Lead at Infosys Ltd. / Infosys BPMTechnology Lead at Infosys Ltd. / Infosys BPM
Simona MurzeaSimona Murzea
Order Entry Specialist at Infosys BPM/ InfosysOrder Entry Specialist at Infosys BPM/ Infosys
Abhinandan SAbhinandan S
Senior Technical Process Executive at Infosys BPM Ltd.Senior Technical Process Executive at Infosys BPM Ltd.