Versatile Chief Manager with extensive experience at State Bank of India, excelling in operations management and cross-functional team leadership. Achieved seamless digital transitions and enhanced customer service, overseeing 54 branches. Skilled in risk management and problem-solving, adept at driving business performance and cost reduction.
as Chief Manager ADMIN: Controlled 54 branches. Attended staff transfers, leave, increments, promotion appraisal, annual appraisal reports, arranging for trainings, conducting of Performance Review Meetings physically and through teams meeting, Branch visits, Risk focussed internal audits, RBI Audits, preparing notes for approval and approving of notes.
as CHIEF MANAGER (CHANNEL MANAGEMENT & CUSTOMER SERVICE) apart from above duties, ATM management, managing of digital products like YONO, UPI etc.
as CHIEF MANAGER (CERSAI): apart from admin duties, monitoring and completing of CERSAI registrations for entire TELANGANA State branches by coordinating with DGMs, Regional Managers and Branch Managers
as CHIEF MANAGER (PREMISES AND ESTATE): maintaining of own premises, sanction of staff furniture, leased accommodation of entire Local Head Office, staff matters of department
Troubleshooting and problem resolution