Naga Shiva Theja
Hyderabad
Summary
With 16 years of IT experience, I have completed Salesforce certifications including Salesforce Business Analyst, Salesforce Data Cloud Consultant, Salesforce AI Associate, and Salesforce AI Specialist. Expertise in Agile Frameworks like Scrum, Kanban, and SAFe. Excellent communication, analytical, interpersonal, critical thinking, and presentation skills. Currently a Business Analyst for a SAFe team with a track record of delivering high-quality solutions on tight deadlines. Coordinate Scrum Ceremonies as backup Scrum Master and gather business requirements from stakeholders. Proficient in requirement gathering, analysis, and translating business needs into technical requirements. Functional knowledge in healthcare Clinical and Sales and Underwriting areas. Skilled in writing documentation such as Business Requirements Document, Use Case Specifications, Functional Specifications, and Workflows. Extensive experience in testing including functional testing, integration testing, regression testing, user acceptance testing (UAT), and system testing. Knowledge of ETL process for data extraction, transformation, and loading into data warehouse. Proficient in designing and implementing basic SQL queries for testing and data validation. Experience in client interaction and using tools like Jira, Rally, and SharePoint for testing, project management, and defect tracking. Strong problem-solving skills and ability to coordinate projects through documentation and project planning. Led training initiatives and mentored team members on product knowledge and business processes. Thrive in team environments with tight schedules and can work efficiently under pressure while managing multiple projects. Capable of cross-training subordinates in other functional areas.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Analyst
Tata Consultancy Services
06.2022 - Current
- Company Overview: LGC is a UK based private limited company that provides the Analytical Testing, Calibration and Certification services to various industries including Food, Pharmaceuticals and Biotechnology
- There are 2 major divisions in LGC- Genomics and Quality Assurance
- Our team deals with Salesforce Org related to these divisions which includes Sales Clouds, Service Cloud, Community Cloud and Marketing Cloud (Pardot)
- Work closely with the product owner and development team to ensure timely delivery of a high-quality product that meets the requirements of the stakeholders
- Worked with business users and Stakeholders in identifying and documenting User Stories and Coordinated with Product Owner to identify the User stories for the Sprint backlog
- Coordinated with the Product Owner in identifying and prioritizing user stories to identify those that would make up the product backlog, created and documented acceptance criteria, estimation and prioritization for product releases
- Groomed team (both Dev and QA) about the stories and identify dependencies among the stories if any
- Discuss with Dev team and assign the stories in to respective sprint boards for all 5 sprints
- Prepare 5 sprint boards with all the required stories before PI planning
- Groom team about the stories during PI planning
- Help the Development Team to create high-value products
- Major contribution in Scrum Ceremonies – Sprint Planning, Backlog grooming, Daily Scrum, Sprit Reviews and Sprint Retrospectives
- LGC is a UK based private limited company that provides the Analytical Testing, Calibration and Certification services to various industries including Food, Pharmaceuticals and Biotechnology
- There are 2 major divisions in LGC- Genomics and Quality Assurance
- Our team deals with Salesforce Org related to these divisions which includes Sales Clouds, Service Cloud, Community Cloud and Marketing Cloud (Pardot)
Business Analyst /System Analyst
Cigna Corporate LLC
11.2016 - 08.2021
- Company Overview: IQuote is a rating tool used by underwriters for creating a proposal which will be given to the Customers in the form of reports
- This tool enables all the Underwriters to follow a streamlined rating process and also eliminating Manual efforts and enhances the speed of the creating the proposals
- Participated in Requirement Analysis and Impact Analysis
- Participated in Joint Application Development Sessions to priorities the requirements, identify and design solutions in agreement with the key stake holders
- Prepare Technical Design Specification documents and review with project stake holders
- Perform unit level testing to make sure the changes are in function as per the business user requirements
- Provided technical support as required for various levels of testing and resolve open defects
- Participated in key meetings with clients including requirement sessions, System Demos, User acceptance testing and end User training
- Developing appropriate strategies for the implementation of the project and assist the customer with the expertise in the project during the implementation rollout of the current project
- Participated in Technical and Business checkout sessions
- Participated in weekly and Daily Status meeting that involves Customer based on the requirements
- Reporting the progress to Cigna and TCS Management
- IQuote is a rating tool used by underwriters for creating a proposal which will be given to the Customers in the form of reports
- This tool enables all the Underwriters to follow a streamlined rating process and also eliminating Manual efforts and enhances the speed of the creating the proposals
Business Analyst /System Analyst
Cigna Corporate LLC
06.2014 - 10.2016
- Company Overview: Trucare is a Casenet Product which provides Case Management, Disease Management, Utilization Management, Wellness Management and quality reporting and analytics
- Trucare was designed on six core principles: Differential Care Management, Flexibility, Interoperability, Member – Centric, Scalability, and Performance, Workflow Optimization
- Participated in Requirement Analysis and Impact Analysis
- Involved in creating Data Mapping documents by interacting with the Source Teams and capturing the data matching elements/gaps and getting sign off from the client by giving walk through on the document
- Prepare Technical Design Specification documents and review with project stake holders
- Involved in presenting demo to the product owner and to the stakeholders
- Involved in writing user stories and grooming with the team
- Participated in Technical and Business checkout sessions
- Participated in weekly and Daily Status meeting that involves Customer based on the requirements
- Reporting the progress to Cigna and TCS Management
- Trucare is a Casenet Product which provides Case Management, Disease Management, Utilization Management, Wellness Management and quality reporting and analytics
- Trucare was designed on six core principles: Differential Care Management, Flexibility, Interoperability, Member – Centric, Scalability, and Performance, Workflow Optimization
System Administrator-Oracle Applications ERP
Motorola Solutions
04.2009 - 01.2013
- Company Overview: Motorola Solutions connects People through technology, public safety and commercial customers around the world turn to Motorola Solutions innovations when they want highly connected teams that have the information, they need throughout their workdays and in the moments that matter most of them
- Motorola Solutions serves more than 100,000 public Safety and commercial customers in more than 100 countries
- Managing/controlling security
- Decide which users have access to each application, and within an application, which forms, functions, and reports a user can access
- Setting up or registering new Oracle application users, and give them access to only those forms, functions, and reports they need to do their role
- Ending the user access
- Setting user profiles
- A user profile is a set of changeable options that affects the way Oracle Applications look and behave
- Monitoring and controlling concurrent processes
- Defining new menu structures
- Creating new responsibilities
- Assigning responsibilities to the user
- Managing workflow issues
- Performing code migrations through Kintana Tool
- Motorola Solutions connects People through technology, public safety and commercial customers around the world turn to Motorola Solutions innovations when they want highly connected teams that have the information, they need throughout their workdays and in the moments that matter most of them
- Motorola Solutions serves more than 100,000 public Safety and commercial customers in more than 100 countries
- Environment: Waterfall model, SQL, Oracle Applications E-Business Suite(R12), Oracle 10g, Kintana
Education
BTech - Computer Science Engineering
Pulla Reddy Engineering College
01.2008
Skills
- MS Excel
- MS Access
- Oracle
- SharePoint
- Salesforce CRM – Admin
- SQL
- PL/SQL
- HTML
- Apex
- Visio
- Outlook
- Jira
- Rally
- XML Reports
- Informatica
- Windows
- MacOS
- Writing
- Listening
- Problem Solving
- Research
- Adaptability
- Analysis
Certification
- Salesforce Business Analyst
- Salesforce Data Cloud Consultant
- Salesforce AI Associate
- Salesforce AI Specialist
Personal Information
- Date of Birth: 02/25/87
- Nationality: Indian
Timeline
Business Analyst
Tata Consultancy Services
06.2022 - Current
Business Analyst /System Analyst
Cigna Corporate LLC
11.2016 - 08.2021
Business Analyst /System Analyst
Cigna Corporate LLC
06.2014 - 10.2016
System Administrator-Oracle Applications ERP
Motorola Solutions
04.2009 - 01.2013
BTech - Computer Science Engineering
Pulla Reddy Engineering College
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