N MOHITHRAJ
Bangalore
Summary
As a recent engineering graduate with 7 months of hands-on experience in IT support, I'm enthusiastic about transitioning into a corporate environment to apply my technical expertise and problem-solving skills. I've demonstrated my ability to troubleshoot hardware and software issues and provide effective technical assistance. My time as IT support specialist has enriched my communication abilities, enabling me to effectively collaborate with diverse teams and deliver exceptional performance."
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Support Specialist
IBM
Bengaluru, India
08.2023 - Current
- The duties of a Technical Support Engineer involve addressing network problems, setting up operating systems such as Windows, MacOS, and Linux, and aiding in the use of company tools and CRM applications through remote desktop connections. This method ensures swift support, minimizes downtime through efficient troubleshooting, and resolves issues promptly. Additionally, for intricate problems needing detailed guidance, assistance is extended through written instructions and technical manuals.
Education
Bachelors Degree -
Dayananda Sagar College of Engineering
08.2023
Pre-university Education -
KMWA PU College
03.2019
Schooling -
Venkat International Public School
03.2015
Skills
- Technical Proficiency
- Customer Service
- Problem Solving
- Documentation and Reporting
- Teamwork and Collaboration
- Time Management and Prioritization
- Continuous Learning
- Active Listening
Accomplishments
- Ideologist award in Ideation program conducted by the desk in 2023, IBM IT Support.
- Quality Champ award for the last quarter on 2023, IBM IT Support.
Certification
- Personal Effectiveness Program and Working in Teams & Interpersonal Skills, Organized by Center for Innovation and Skill Development, DSI Bangalore
Languages
English
Kannada
Telugu
Hindi
Timeline
IT Support Specialist
IBM
08.2023 - Current
Bachelors Degree -
Dayananda Sagar College of Engineering
Pre-university Education -
KMWA PU College
Schooling -
Venkat International Public School