N MOHAN KUMAR

• Managed outbound prospecting across North America and Canada, engaging CFOs, Finance Leaders, Treasury Directors, and AR/AP Managers at mid-market companies to promote HighRadius' Autonomous Finance platform.
• Generated qualified MQLs and SQLs through cold calling, personalized email campaigns, and LinkedIn outreach, while consistently achieving pipeline targets.
• Conducted discovery calls to identify finance challenges such as DSO, cash forecasting, collections, and financial close, aligning customer needs with HighRadius' Order-to-Cash, Treasury, and Record-to-Report solutions.
• Advised clients on system integrations, ensuring seamless transitions and improved user adoption.

Strategic Advisor (SDR)

• Managed customer relationships and provided tailored solutions to enhance client satisfaction.
• Analyzed market trends to identify new sales opportunities and drive strategic initiatives.
• Collaborated with cross-functional teams to streamline communication and improve sales processes.
• Leveraged CRM tools to track sales activities and optimize lead management workflows.

• Managed end-to-end sales by engaging directly with restaurant owners and key decision-makers.
• Identified business needs and recommended tailored product solutions to drive value.
• Delivered product demonstrations, explained pricing, packages, and contract terms.
• Built strong client relationships and guided prospects through the sales cycle to successfully close deals.

• Handled 180–250 inbound customer calls daily, resolving billing, payment, and account-related inquiries.
• Consistently achieved customer service and quality (CSAT) targets through effective issue resolution.
• Promoted the Amazon Store Card to eligible Synchrony customers, contributing to cross-sell and sales goals.

• Managed billing and collections operations, ensuring accurate processing and timely resolution of customer inquiries while maintaining compliance with organizational standards.
• Processed rebates, adjustments, and account reconciliations with a high degree of accuracy and attention to detail.
• Served as a Subject Matter Expert (SME), mentoring and supporting a team of 15 through floor assistance, coaching, and knowledge-sharing to drive operational excellence.