Mustafa Hussain

• Successfully owned and operated a local mom and pop grocery store, overseeing all aspects of business operations including inventory management, customer service, and financial management.
• Managed a small team of employees, providing training and guidance to ensure optimal performance and customer satisfaction.
• Implemented effective marketing strategies to attract new customers and retain existing ones, resulting in increased sales and profitability.
• Demonstrated strong negotiation skills in dealing with suppliers to maintain competitive pricing and high-quality products.
• Made strategic business decisions to adapt to changing market conditions and ensure long-term sustainability.
• Despite challenges, maintained a positive reputation within the community and developed strong relationships with loyal customers.

Client :Agile CRM

Its is a pioneering SaaS-based CRM suite for small businesses, integrating sales, marketing, and service automation. Trusted by over 15,000 global customers, it streamlines lead generation, deal closure, and customer support. Headquartered in Dallas, Texas, with offices in India and the Philippines, Agile CRM is the only end-to-end SaaS platform for comprehensive automation, driving sustainable growth.

• Conducted economic and demographic research and analysis to produce critical reports
• Recorded accurate and efficient records in customer database
• Developed and maintained strong working relationships with professionals within assigned territory
• Built and maintained strong client relationships to drive business growth
• Developed, maintained and utilized diverse client base

1. Customer Service and Support:

• Serve as the primary contact for Huthichon 3 Global Services clients, delivering exceptional support for mobile data plans across various communication channels.
• Address inquiries promptly, troubleshoot issues, and ensure client satisfaction through effective resolution.
• Conduct thorough consultations to understand client needs and provide tailored recommendations for optimal mobile data plans.
• Present plan details and pricing structures to facilitate informed decision-making by clients.
• Identify opportunities for upselling and cross-selling to contribute to revenue growth.
• Collaborate with sales and marketing teams to develop targeted strategies for promoting mobile data plans.
• Facilitate seamless activation and setup of mobile data plans, guiding clients through the process and providing ongoing support.
• Assist clients with billing inquiries and payment processing, optimizing their billing experience and ensuring timely payments.
• Provide technical assistance and troubleshooting for mobile data connectivity issues, ensuring minimal disruption to service.
• Conduct training sessions to educate clients on maximizing the benefits of their mobile data plans and managing costs effectively.
• Gather and analyze client feedback to drive continuous improvement in service delivery and customer satisfaction."

Responsibilities:

• Provide exceptional support for Earthlink ISP customers, resolving inquiries promptly and effectively via multiple channels.
• Identify and capitalize on opportunities to upsell and cross-sell upgraded service plans and annual maintenance contracts.
• Meet or exceed sales targets by leveraging persuasive communication and deep product knowledge.
• Deliver superior customer service, exceeding expectations and ensuring swift resolution of issues.
• Maintain meticulous records of interactions and sales activities to drive continuous improvement.
• Stay updated on Earthlink's offerings and industry trends, enhancing technical knowledge and troubleshooting skills.
• Participate in training sessions to augment product knowledge and sales proficiency.
• Collaborate closely with colleagues to share insights and strategies for improving sales performance and customer satisfaction.
• Provide support to team members during peak periods, fostering a culture of teamwork and mutual support