M.Shravan Kumar
Hyderabad
Summary
Quick Summary: Financial services professional, possessing over 13+years of experience in Banking and Financial services industry. Specialized in Inward and Outward Payments, Reporting, Accounting, International fund transfers and Underwriting services with expertise of adding value to the business.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
Senior Customer Service Executive
HSBC Electronic Data Processing
Hyderabad, TG
09.2010 - Current
- High level of quality is maintained as this being very critical process
- Validating and Releasing Inward/Outward clearing, direct debits, standing orders and SWIFT payments
- Enhanced team productivity by providing regular coaching, feedback, and training opportunities to staff members
- Supported Testing for BIN for Automation of payments
- Liaised with different departments such as treasury, trade and payment's services for clearing of outstanding entries
- 100 % audit check for high value payment transfers
- Streamlined the service process for increased efficiency by implementing new strategies and tools aimed at reducing response times
- Individually handled DDIND (Demand draft India) and branch maintenance for all three countries Belgium, Netherlands and Ireland
- Specialized in Inward and Outward Payments, Reporting, Accounting, International fund transfers and Underwriting services with expertise of adding value to business.
- Built strong relationships with field operations team to support business development opportunities and improve service
- Optimized workflow processes by identifying bottlenecks and implementing targeted improvements in key areas
Accounts Executive
Hyderabad Heavy Machining Industry (HHMI)
09.2008 - 09.2010
- Managed over 50 customer calls per day. and "Increased sales by 10%".
- Improved cash flow management, ensuring prompt invoicing and collection procedures to minimize delinquencies
- Implemented robust systems for tracking expenses, allowing for real-time visibility into spending patterns and facilitating better budget planning
Customer Service Executive
ICICI BANK (MORTGAGE and LOANS)
02.2007 - 09.2008
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
- Managed high volume of inbound calls while maintaining professional demeanor and ensuring timely resolution of issues
- Collaborated with cross-functional teams to improve overall customer experience within company
Education
Master's Business Administration (MBA) - HR And Marketing
ICBM School of Business Excellence
Hyderabad, TGBachelors of commerce (B.com) - Commerce
Pragathi Mahavidyalaya College (OU)
Hyderabad, TGSkills
- Windows MS Office (MS-Word, MS-Excel & MS-Power Point) HUB, Core 8, GWIS,HFE
- Flexible to new Environment
- Reliable in Work place
- Multitasking Abilities
Languages
English, Hindi and Telugu
Hobbies and Interests
Reading books and listening to music
Disclaimer
I hereby declare that all the above mentioned details are correct to best of my knowledge.
Accomplishments
- Key Achievements in HSBC: Awarded Best Employee Certificate in Oct 2019 in Employee Appreciation Week
- Awarded 100 club Semifinalist team for 2nd quarter 2013 played a key role for bagging the award
- Awarded Superstar for outstanding performance for the month of June 2013,Mar 15,Sep 17,June 19,Mar 20,July 21,Oct 2022 and April 2023
- Aug 2023
- Won the Top Performer Award for MAR 2010, MAY 2011, AUG 2011, OCT 2011.June 2018, Sep 2018, April 2020, Sep 2021, Oct 2022, April 2023,Aug 2023
- Voluntarily Donated Blood Every year Twice in HSBC Blood Donation Camps
- Part of projects like Walkathon Thriving 20,and Pargi Visit July 2019 Greenathon for building environment by planting trees and Sanitation
- Awarded Superstar for outstanding performance for the month of April 2023.
Timeline
Senior Customer Service Executive
HSBC Electronic Data Processing
09.2010 - Current
Accounts Executive
Hyderabad Heavy Machining Industry (HHMI)
09.2008 - 09.2010
Customer Service Executive
ICICI BANK (MORTGAGE and LOANS)
02.2007 - 09.2008
Master's Business Administration (MBA) - HR And Marketing
ICBM School of Business Excellence
Bachelors of commerce (B.com) - Commerce
Pragathi Mahavidyalaya College (OU)
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