M.Sai Kumar
Operations Supervisor (Senior Team lead)
Secunderabad
Summary
Dynamic healthcare supervisor with a proven track record at AGS Health. Strong in team leadership and performance evaluation, consistently driving teams to success. Recognized for maintaining exceptional quality standards and achieving low attrition rates. Skilled in conflict resolution and coaching to effectively resolve issues and guide teams towards their goals. Known for integrity and effective decision-making, which contribute to collective success.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Supervisor (US Healthcare)
AGS Health
10.2023 - Current
- Managing a team and helping new leaders grow
- Handling client meetings, reports, and workflow management
- Hiring, onboarding, and training new employees
- Solving team issues, giving feedback, and improving performance
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for Team members.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Team Leader
AGS Health
05.2021 - 09.2023
- Led a team of 28 members and ensured work was done on time
- Maintained 98% quality and ensured smooth daily operations
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Provided training and performance reviews for team improvement
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Kept attrition below 5% and shrinkage below 4% every month
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Won Best Team Leader award in 2022 & 2023
Senior Associate
AGS Health
03.2019 - 04.2021
- Followed up on insurance claims and payments
- Investigated denied claims and appealed for corrections
- Trained and supported new team members, maintaining culture of collaboration.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Won Star Performer (2018/2019) and Extra Miler (2020 & 2021) awards
Junior AR Associate
AGS Health
06.2017 - 02.2019
- Called insurance companies for claim updates
- Fixed billing errors and resolved payment issues
- Reduced aging accounts receivable balances with timely follow-ups and effective communication strategies.
- Won Star Debut Award (2017)
Education
Bachelor of Commerce - Commerce
Shiva Shivani Degree College
Hyderabad, India 05.2014 - 04.2017
Skills
- Team leadership
- Operational workforce planning
- Proficient in prioritizing tasks
- Resource allocation management
- Workflow optimization
- Strategic decision-making
- Employee engagement
- Employee training
- Results-driven
- Effective relationship management
Disclaimer
I hereby declare that all the above-written particulars are true to the best of my knowledge and belief. I take full responsibility for the authenticity of the details mentioned.
Timeline
Supervisor (US Healthcare)
AGS Health
10.2023 - Current
Team Leader
AGS Health
05.2021 - 09.2023
Senior Associate
AGS Health
03.2019 - 04.2021
Junior AR Associate
AGS Health
06.2017 - 02.2019
Bachelor of Commerce - Commerce
Shiva Shivani Degree College
05.2014 - 04.2017
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