Mounika Bommireddypalli
Hyderabad
Summary
Over 6 years of experience in business analysis, sales coordination, customer relationship management, and eCommerce operations. Skilled in Excel, Google Sheets, Looker Studio, and Salesforce for data-driven decision-making and operational efficiency. Proven ability to optimize processes, lead teams, achieve revenue targets, and build client relationships.
Overview
7
7
years of professional experience
16
16
years of post-secondary education
3
3
Languages
Work History
Senior Business Analyst
Sears IT & Management Services India Pvt. Ltd
04.2024 - Current
- Specialize in managing and expanding seller businesses to drive eCommerce growth through data-driven decisions.
- Lead inbound sales and onboarding processes with a team of 3, ensuring smooth seller integration and increased participation.
- Collaborate with business development to onboard new sellers, expand product selections, and enhance market reach.
- Utilize tools like Excel, Power BI, and Salesforce for data analytics, strategic decision-making, and performance tracking.
- Optimize workflows, improve seller satisfaction, and track key performance metrics to align with business goals.
- Drive revenue growth by enhancing product offerings and performance tracking systems.
- Proactively manage team and stakeholder relationships to improve operational efficiency and achieve business success.
Business Analyst
Sears IT & Management Services India Pvt. Ltd
09.2019 - 03.2024
- Managed end-to-end Marketplace seller onboarding, including application validation, approvals, and technical assistance for hundreds of international sellers, leading to a 67% increase in qualified leads.
- Developed and maintained Salesforce reports and dashboards to track sales performance, operational efficiency, and team data, collaborating with the Salesforce development team to optimize process flow.
- Defined and set KPIs and OKRs, aligning team objectives with business growth and ensuring progress toward key business goals.
- Worked closely with the Business Development team to select categories for new sellers and collaborated with cross-functional teams to drive business expansion strategies.
- Streamlined project management and communication across teams to foster collaboration and address challenges.
- Created high-quality documentation to support training efforts, ensuring seamless system and process adoption.
- Conducted gap analysis and collaborated with stakeholders to drive continuous process improvement and innovation.
Analyst
Sears IT & Management Services India Pvt. Ltd
06.2018 - 08.2019
- Assisted in seller account setup, catalog monitoring, and seller management during the onboarding process, while streamlining the lead review process to reduce onboarding time.
- Transitioned the lead review process and trained senior associates on the new approach to increase efficiency.
- Managed stakeholder requests to review and update seller tier rankings, enabling Kmart listings, leasing, and alternate billing for active seller accounts.
- Implemented FBS-only BAN rules for approved FBS accounts, ensuring compliance and activating sandbox requests.
- Enhanced team collaboration by clearly communicating complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify process improvement opportunities, driving increased efficiency.
Intern
Sears IT & Management Services India Pvt. Ltd
10.2017 - 05.2018
- Assisted in the acquisition of sellers on Sears.com, a US-based marketplace, processing 100% of awaiting review accounts within 24 hours.
- Adapted to and implemented new workflow changes, achieving a 90% score in QA for onboarding and case processes.
- Supported team members in daily tasks, reducing workload and enabling a focus on higher-priority assignments.
- Gained valuable experience by applying learned concepts directly to relevant work situations.
- Contributed to a positive team environment through collaboration on group projects and presentations.
Education
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Tirumala Engineering College
04.2001 - 06.2017
Skills
- Data Analysis & Reporting: Proficient in Excel, Google Sheets, Power BI, and Looker Studio for creating reports and visualizations
- Data Cleaning & Validation
- Process Improvement & Optimization
- Salesforce (Reports & Dashboards)
- Account & Stakeholder Management
- New Process Setup/SOPs using logical flowcharts
- Agility to learn web-based tools
- Sales & Business Development
- Leadership & Team Management
- Market & Data Analysis
Accomplishments
- Streamlined Seller Onboarding: Improved workflows using Excel, Google Sheets, and Salesforce, increasing lead qualification and registrations by 67%.
- Data-Driven Insights: Created Salesforce dashboards and Looker Studio reports to monitor KPIs and optimize decision-making.
- Enhanced Catalog Accuracy: Improved category data through analysis, boosting product visibility and sales.
- Leadership in Projects: Led an 8-member cross-functional team for the Inform Consumers Act Law project, delivering ahead of schedule.
- SQL and Data Analysis: Applied foundational SQL to extract and analyze data, driving operational improvements.
- Award-Winning Performance: Recognized as a Star Performer for implementing impactful process enhancements.
Timeline
Senior Business Analyst
Sears IT & Management Services India Pvt. Ltd
04.2024 - Current
Business Analyst
Sears IT & Management Services India Pvt. Ltd
09.2019 - 03.2024
Analyst
Sears IT & Management Services India Pvt. Ltd
06.2018 - 08.2019
Intern
Sears IT & Management Services India Pvt. Ltd
10.2017 - 05.2018
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Tirumala Engineering College
04.2001 - 06.2017
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