MORTHA ASWINI
Senior JIRA Consultant
Hyderabad
Summary
Atlassian Administrator (January 2017 to till date)
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
I have 7.8 years of experience in Atlassian Administration, but my Expertise is best as JIRA administrator & Senior consultant, Configured JIRA, JIRA service desk, also Confluence, Bit bucket for numerous Clients from Installation to maintenance.
Certified JIRA Administrator by Atlassian (ACP-120)
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Sr JIRA Administrator & Consultant
JIGYA Software Services Pvt ltd
Hyderabad
11.2022 - Current
- Maintaining JIRA end to end: Customized JIRA Project creation including Issue Types, Workflows, Screens, Custom fields, Notification/Permission schemes, Filters, Dashboard, Agile boards
- Maintaining Users, team and portfolio level access and Configured filters and Dashboards based on requirement
- As a Senior JIRA Administrator, I've done with various project migrations & did some of the project standardizations according to the various project templates to Client Jira cloud instance, done with setup of incoming/outgoing email handlers for various projects according to their requirements, done with many automation rules configuration according to the client's requirements, as a Jira consultant I was worked on various SOP's creation and uploaded in Confluence as well, worked on many issue types creation, screens addition in the existing projects, and performed all the admin activities
- Conducted JIRA Training Boot Camps within the organization for all the Jira general users, involved in Multiple accounts on the JIRA Support activities.
Sr Jira Administrator
Siemens Gamesa Renewable Energy Power Pvt ltd
Benguluru
07.2020 - 10.2022
- Maintaining JIRA end to end: Customized JIRA Project creation including Issue Types, Workflows, Screens, Custom fields, Notification/Permission schemes, Filters, Dashboard, Agile boards
- Maintaining Users, team and portfolio level access and Configured filters and Dashboards based on requirement
- Installing plug-ins and maintaining the licenses
- Configured many scrum, Kanban boards according their requirement
- Apart from Configuration, also conducted training for different team on how to use JIRA
- Setup the Test Instance and migrated the Data to Production
- Worked with ServiceNow tool to add users in JIRA and perform user management things with co-ordination of Active Directory Team, and created so many service catalog tasks to enable user accounts which were disabled
- Copied so many projects and created new projects by using Built in scripts (Copy project) Developed many projects using Scrum and Kanban boards, developed new complex workflows too
- On Every Sunday in our Jira Team, I will be doing the full re-indexing in both Test and Production Jira's
JIRA Administrator
Diageo
Benguluru
11.2018 - 04.2020
- Maintaining JIRA end to end: Customized JIRA Project creation including Issue Types, Workflows, Screens, Custom fields, Notification/Permission schemes, Filters, Dashboard, Agile boards
- Maintaining Users, team and portfolio level access and Configured filters and Dashboards based on requirement
- Installing plug-ins and maintaining the licenses
- Developed many ServiceDesk projects, and configured Request Type, Customer portal & notifications and SLA, Automations
- Configured an agile project for their development teams who follow the agile methodology for development
- Configured many Scrum, Kanban boards according their requirement
- Apart from Configuration, also conducted training for different team on how to use JIRA
- Setup the Dev Instance and migrated the Data to Production.
JIRA Administrator
Ericsson
Benguluru
01.2017 - 10.2018
- Maintaining JIRA Instance and Creation of JIRA projects including Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes
- Responsible for creation of complex workflows
- Configuring Agile Boards Scrum and Kanban with board configurations
- Installing plug-ins and maintaining the licenses
- Troubleshooting the problems in JIRA.
- Perform JIRA Re-Indexing and Integrity checker
- Creating and managing filters and Dashboards
- Creating and Managing users and groups and role management based on projects
- Backup and Restore procedures.
Education
Bachelor of Technology (B. TECH) - Computer Science And Programming
JNTU-Kakinada
India 01.2009 - 04.2013
Intermediate - Mathematics And Computer Science
Board of Intermediate Education
India 01.2007 - 04.2009
S.S.C -
Board of Secondary Education
India 01.2006 - 04.2007
Skills
Installation of Atlassian Tools including JIRA, Confluence, JIRA Service desk, Bit bucket, bamboo
Ability to build collaborative relationships across the organization
Coordinate with JIRA admin peer and cross-functional agile teams to provide JIRA guidance, suggestions and solutions as needed
Develop documentation around JIRA admin process and procedures
Develop guide and documentation for JIRA features and best practices
Develop training for groups of JIRA users and conduct classes on a regular basis
Experience with providing user management, training and support for JIRA
Creating Spaces, providing Confluence user access and roles
Recommend, test, install, and configure JIRA plugins and add-ons needed
Troubleshoot, Identify and resolve JIRA issues reported by end-user
Good knowledge of configure and maintain JIRA incoming and outgoing email handler
Work with Management and JIRA admin peer to create a ticket-based process for handling incoming JIRA and confluence request
Work directly with cross-functional agile team to understand their specific JIRA needs and provide guidance and solutions
Manage user permissions and projects roles for JIRA, confluence and other tolls
Gather requirements for business processes and determine ways to optimize/improve JIRA/Confluence/Bit bucket build and configure workflows, screens and fields scheme’s as well as identify where functionality can/cannot meet user requests
Providing ongoing support and configuration maintenance
Troubleshoot issues and provide support for day-to-day user requests
Good knowledge JIRA Projects migration from one instance to another
Creation of new JIRA users and JIRA groups and maintaining
Perform bulk Issues Create/Update from CSV imports
JIRA Migration from Cloud to Server
Lead major and minor JIRA and plug-in upgrades as needed
Partner closely with business stakeholders to understand, analyze, document, plan and prioritize optimal solution that are aligned with our strategic goals
Good knowledge on to develop Service desk project, Customer portal setup, Request types, Customer notification, SLA, Automationetc
Good Exposure in implementation of Screens, Custom Variables
Experience in configuring Field configurations, Notification schemes, Screen Schemes, Permission Schemes in JIRA Projects
Excellent knowledge JIRA workflows using advanced features such as Post functions, Conditions, Validations and Properties
Providing JIRA administrator and support
Creating JIRA Advanced filters and Configuration of JIRA Dashboard
Excellent knowledge of JIRA agile Boards: Scrum & Kanban
Configuring JIRA, Confluence, JIRA Service desk end to end user
Installation of Atlassian Tools including JIRA, Confluence, JIRA Service desk, Bit bucket, bamboo
Accomplishments
- Appreciated by various clients and Stakeholders
- Resolved Jira user's enquiries and complaints
Voicecontact
+91-8179282182
Thirdpartyaddons
- Create-on-Transition and update-on-Transition Add-on
- Power BI Connector for JIRA
- AIO Tests for JIRA
- JIRA suite utilities Plug-in
- Easy Templates for JIRA
- Email this issues Plug-In
- Backbone Sync for JIRA
- Outlook email for JIRA
- Dynamic forms plug-in
- Automation for JIRA
- Structure Plug-In for JIRA
- JIRA & Monday.com Integration
- AuditBoard Integration with JIRA
Hobbies
Listening Music
Playing Badminton
Disclaimer
I hereby declare that all the information contained in this resume is in accordance with facts or truths to my knowledge. I take full responsibility for the correctness of the said information.
Timeline
Sr JIRA Administrator & Consultant
JIGYA Software Services Pvt ltd
11.2022 - Current
Sr Jira Administrator
Siemens Gamesa Renewable Energy Power Pvt ltd
07.2020 - 10.2022
JIRA Administrator
Diageo
11.2018 - 04.2020
JIRA Administrator
Ericsson
01.2017 - 10.2018
Bachelor of Technology (B. TECH) - Computer Science And Programming
JNTU-Kakinada
01.2009 - 04.2013
Intermediate - Mathematics And Computer Science
Board of Intermediate Education
01.2007 - 04.2009
S.S.C -
Board of Secondary Education
01.2006 - 04.2007
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