Monica Rangu
Summary
Detail-oriented and results-driven professional with expertise in data analysis, business analysis, and project management. Proficient in leveraging analytics tools such as Tableau and Power BI to create insightful dashboards and visualizations. Strong experience in SQL for data querying and driving data-driven decision-making. Skilled in gathering requirements, mapping processes, and writing user stories to bridge business needs with IT solutions. Adept at engaging stakeholders at all levels, and experienced in Agile methodologies with hands-on experience using JIRA and Confluence for project management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Attendant
City of Kitchener
06.2023 - 09.2024
- Company Overview: Neighbourhood and Community Services
- Delivered exceptional customer service, serving as the primary contact for community center clients and ensuring client satisfaction
- Processed program registrations, payments, and account adjustments using ActiveNet software, ensuring compliance with operational standards
- Coordinated event rentals, aligning with client needs and facility policies, and proactively resolving operational issues
- Analyzed client needs, generated tailored quotations, and optimized event planning, ensuring seamless execution and client satisfaction
- Managed shift scheduling and payroll submissions using Rec Staff app, improving workforce coordination and operational efficiency
- Neighbourhood and Community Services
Sales Representative
Knew Sales Group
04.2023 - 05.2023
- Engaged with prospects, gathered feedback, and identified key areas for process improvement
- Analyzed sales data, identifying opportunities to reduce delivery time by 33% through process optimization and route adjustments
Business Development Executive
Delhivery Private Limited
06.2022 - 09.2022
- Identified inefficiencies in delivery processes by interacting with clients and analyzing service feedback
- Proposed process improvements, including optimized delivery routes and technology integration, resulting in a 33% reduction in delivery time
Junior Business Analyst
Swiss Mobi Software Technologies
04.2021 - 05.2022
- Conducted detailed analysis of software workflows, identifying user pain points and recommending improvements
- Developed comprehensive business requirement documents and collaborated with development teams to translate business needs into technical solutions
- Implemented user-centric design changes, resulting in a 20% increase in user satisfaction and a 30% reduction in support tickets
- Created process maps, decision tables, and business rules, ensuring consistency and alignment in software development
- Led UAT efforts, validating software functionality to ensure alignment with business requirements
Education
PG Diploma - Information Technology Business Analysis (ITBA)
Conestoga College
Kitchener, ON04.2024
BA (Hons) - Business Management
Westford University College
02.2020
Skills
Data Analysis & Visualization: Tableau, Power BI, SQL
Business Analysis: Requirements Gathering, Process
Mapping, User Stories, BRDs
Project Management: MS Project, Agile Methodologies, JIRA/Confluence
Communication: Stakeholder Engagement, Cross-Functional Collaboration, Reporting
Software Testing: UAT, Test Case Development, Acceptance Criteria
Tools & Technology: Excel, PowerPoint, Word, Visio, Lucidchart
Relevant Coursework
ITBA Capstone Project, 01/01/24, 04/30/24, Led business requirement gathering sessions, conducted stakeholder interviews, and documented business processes to identify inefficiencies and areas for improvement., Created comprehensive Business Requirement Documents (BRDs), collaborating with cross-functional teams to design streamlined solutions., Conducted user journey mapping, wrote user stories with detailed acceptance criteria, and managed UAT to validate solutions., Improved communication and project tracking using MS Project, which resulted in reduced delays and better decision-making., Participated in sprint reviews and retrospectives, providing actionable feedback to drive continuous improvement.
SKILLS & TOOLS
Business Tools: MS Project, Lucidchart, Excel, PowerPoint, Word, Visio
Analytical Tools: Tableau, Power BI, SQL
Project Management: Agile Methodologies, JIRA, Confluence
CRM & Management Software: ActiveNet, Rec Staff
Other Skills: Process Mapping, Business Documentation, User Journey Mapping, UAT
Certification
Manual and Automation Testing
Magnitia Bangalore Institute
Timeline
Customer Service Attendant
City of Kitchener
06.2023 - 09.2024
Sales Representative
Knew Sales Group
04.2023 - 05.2023
Business Development Executive
Delhivery Private Limited
06.2022 - 09.2022
Junior Business Analyst
Swiss Mobi Software Technologies
04.2021 - 05.2022
PG Diploma - Information Technology Business Analysis (ITBA)
Conestoga College
BA (Hons) - Business Management
Westford University College
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