Monica Mallela
Hyderabad
Summary
Monica is the esteemed Client Services Director at Epiq, where her leadership acumen is central to the orchestration of eDiscovery projects for a prestigious array of clients, including top-tier law firms and corporate entities throughout North America. Her adeptness in client relations shines through as she serves as the principal relationship liaison for her clients and her team, adeptly managing service delivery for prominent law firms and acting as the essential management contact. Beyond her primary responsibilities, Monica is a fervent advocate for Diversity, Equity, and Inclusion, leading the local chapter in Epiq India and demonstrating her dedication to creating an inclusive work environment.
Overview
13
13
years of professional experience
Work History
Director of Client Services
Epiq Global
06.2019 - Current
- Spearheaded the establishment and expansion of an eDiscovery team in Epiq India GCC to cater to top-tier AM100 Law Firms.
- Acted as the principal client liaison, define project scopes and steering project manager teams to fulfill diverse client objectives.
- Guided the Discovery Consulting team, enhancing their professional skills through targeted feedback and developmental strategies.
- Orchestrated comprehensive recruitment, onboarding, and training programs, fostering a culture of continuous learning and growth.
- Served as the pivotal escalation point for case management, meticulously monitoring activities for a broad client portfolio.
- Managed team utilization and workload distribution, ensuring optimal resourcing for all projects, maintaining service quality and exceeding revenue targets by 130%
- Ensured seamless communication of billing and project updates with internal teams, guaranteeing successful client outcomes
- Oversee the full lifecycle of eDiscovery Projects, from initiation to closeout, delivering consultative guidance at each EDRM phase.
- Resolve complex issues, devise strategic solutions, and maintain comprehensive documentation for all stakeholders.
- Develop standardized client playbooks to enhance service delivery and foster repeat business.
- Manage review platform operations, including user requests, searching, production database management, and advanced functionality within Relativity & Epiq Discovery.
Lead Solutions Advisor
Deloitte
10.2015 - 05.2019
- Resolve complex techinical issues on eDiscovery platorms such as eCapture, Venio, and NUIX, ensuring seamless processing and hosting operations.
- Crafted advanced stored procedures to facilitate the seamless transfer of metadata between processing and review platforms.
- Innovated new Deduplication solutions, enabling interoffice deduplication across multiple geographic locations without compromising PII security.
- Developed sophisticated tools to minimize manual intervention during hosting load file creation, boosting productivity.
- Created a suite of Relativity scripts that significantly expedited the review process for legal teams.
- Generated key metrics for Billing and Leadership through custom tools on Processing and Hosting Platforms, driving financial transparency.
- Managed the importation of data into Relativity workspaces, ensuring the integrity and security of client data throughout the eDiscovery lifecycle.
- Supported Project Managers by meticulously documenting and tracking all phases of the eDiscovery process, from processing to data archival.
- Prepared applications and workspaces for Relativity upgrades, guaranteeing compatibility and minimizing downtime.
- Led retrospective meetings to assess project milestones and implement continuous improvement strategies.
- Conducted annual performance reviews for direct reports, offering constructive feedback and supporting goal achievement.
Senior Systems Engineer
Infosys Technologies
12.2011 - 09.2015
- Optimized database performance by updating SQL queries and leveraging Oracle functions for code efficiency.
- Engineered and automated scripts for seamless financial data integration into Oracle databases.
- Delivered daily client support and issue resolution, utilizing scrum methodologies for effective communication.
- Executed comprehensive testing and troubleshooting, ensuring meticulous documentation of solutions.
- Spearheaded the migration strategy for applications across UNIX platforms, enhancing system robustness.
- Authored detailed component and application design documents, aligning with project specifications.
- Coordinated with vendors to ensure compliant product installation and proper license management.
- Developed automation scripts for UNIX code deployment, streamlining the development process.
- Conducted unit and partial integration testing, guaranteeing application reliability and performance.
- Led technology upgrades and cloud migration initiatives, resulting in significant cost savings and enhanced efficiency for clients.
Education
Executive Management Program - Business Administration And Management
Indian Institute of Management
Kolkata, India05-2018
Skills
- EDRM
- eDiscovery Project Management
- Relativity
- Recruiting and Hiring
- Client relationships & CSAT
- Clear communication skills
- Performance management
- Team leadership
- Work Planning and Prioritization
Accomplishments
- Recipient of 2020 Epiq Annual Excellence Award and member of presidents club at Epiq.
- Recipient of Deloitte's Brand Ambassador honor and represented Deloitte at 2016 Olympic, Paralympic Games at Rio De Janeiro.
International Exposure
- Deloitte University, Texas
- Deloitte eDiscovery Solution Center, Nashville
- Deloitte Brand Ambassador, Rio De Janeiro
- Epiq Headquarters, New York
Timeline
Director of Client Services
Epiq Global
06.2019 - Current
Lead Solutions Advisor
Deloitte
10.2015 - 05.2019
Senior Systems Engineer
Infosys Technologies
12.2011 - 09.2015
Executive Management Program - Business Administration And Management
Indian Institute of Management
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