Summary
Overview
Work History
Education
Skills
Software
Timeline
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Mohmmed Abrar

Mohmmed Abrar

Customer service Associate
Hyderabad

Summary

Dynamic Customer Service Associate with a proven track record at Amazon, excelling in problem resolution and enhancing customer satisfaction. Skilled in team collaboration and adept at troubleshooting tech issues, I have successfully implemented strategies that improved the overall customer experience, consistently representing the company's values.

Overview

5
5
years of professional experience
8
8
years of post-secondary education
4
4
Languages

Work History

Customer Service Associate

Amazon
Hyderabad
09.2020 - Current
  • Responding to customer queries.
  • Processing customer orders.
  • Resolving customer complaints.
  • Troubleshooting customer queries.
    • Buildingding strategies for improving the overall customer experience.
  • Manage approximately 100 calls and queries daily.
  • Prioritized tasks, allowing senior staff to increase revenue by 25%'

Education

Bachelor of Science - Electrical, Electronics And Communications Engineering

Green Fort Engineering College
Hyderabad, Telangana
01.2011 - 07.2014

High School Diploma -

Narayana Junior College
Dilshuknagar, Hyderabad
06.2008 - 04.2010

High School Diploma -

Adam's High School
Malakpet, Hyderabad
06.2007 - 04.2010

Skills

Customer service

Team collaboration

Problem resolution

Software

Time Management

Adaptability

Leadership

Timeline

Customer Service Associate

Amazon
09.2020 - Current

Bachelor of Science - Electrical, Electronics And Communications Engineering

Green Fort Engineering College
01.2011 - 07.2014

High School Diploma -

Narayana Junior College
06.2008 - 04.2010

High School Diploma -

Adam's High School
06.2007 - 04.2010

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Mohmmed AbrarCustomer service Associate