Summary
Overview
Work History
Education
Skills
Professional Highlights
Certification
Badminton
Timeline
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Mohit Kumar

Deputy Manager-Operations & Quality Assurance
Gurugram

Summary

Results-driven professional with extensive experience in operations management and quality assurance, adept at leading cross-functional teams to achieve operational excellence and ensure product/service quality. Proven track record of implementing strategic initiatives to optimize processes, reduce costs, and enhance overall efficiency. Strong leadership abilities with a focus on fostering a collaborative work environment to drive organizational success. Seeking a challenging role where we can leverage skills and expertise to contribute to the achievement of company objectives and deliver exceptional results.

Overview

8
8
years of professional experience
4
4
Certifications

Work History

Deputy Manager Operations & Quality Assurance

Wipro
04.2023 - Current
  • Client relationship management
  • Business continuity management plan
  • Strategic planning and execution
  • Process optimization and improvement
  • Team leadership and management
  • Budgeting and cost control
  • Staffing Management
  • Quality assurance and control
  • Performance metrics and KPIs tracking
  • Risk management
  • Bring Growth to the Project (Revenue)
  • handled team of 100 employees
  • Conducted 2 audits annually to keep store presentable and functional

Assistant Manager- Quality Assurance

Wipro
03.2021 - 03.2023

Core Competencies:

  • Quality management systems (ISO 9001, etc.)
  • Audit and inspection procedures
  • Risk management
  • Root cause analysis
  • Team leadership and management
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Preparation of SOPs and WIs
  • Creation and review of SOWs and MSA
  • Preparation & Review of QA reports & MBR (Monthly Business Review) and presenting to customer/client over teleconference
  • Business continuity management plan
  • Lead the multiple Audit (CMS & MQA) & Assessments and successful closure of the same
  • Creation and review of Quality Management Process across multiple projects
  • Streamlined and enhanced Document Control Process through system improvements
  • Preparation and submission of RCA/CAPA & 4 Square analysis in case of any deviation from the business agreement.
  • Mentored team members to enhance professional development and accountability in workplace

Subject Matter Expert

Wipro
02.2018 - 02.2021

Core Competencies:

  • Adverse event reporting and management
  • Team training
  • Client management
  • SOP Creation
  • Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
  • Supported the implementation of new systems or tools by providing specialized knowledge on functionalities and potential improvements.
  • Developed and presented business cases, presentations and reports to senior management.

Drug Safety Associate

Wipro
10.2016 - 01.2018
  • Information intake of adverse event from reporters
  • classification of adverse event
  • Classification of serious & non serious reports
  • Usage of DCA to probe for trigger events
  • Provided Medical information as appropriate

Education

Bachelor of Pharmacy - Pharmacy

Advanced Institute of Pharmacy
Palwal
08.2016

Skills

Quality Assurance

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Professional Highlights

  • Assistant Manager (Quality Assurance Manager)- Current Role, Current Handling 3 different projects from all QA related Aspects., Preparation of SOPs and WIs., Creation and review of SOWs and MSA., Preparation & Review of QA reports & MBR (Monthly Business Review) and presenting to customer/client over teleconference., Creation & review of Business Continuity Plan & Disaster Recovery Plan, and ensure all BCP exercises performed timely (Simulation, Call tree, table top.. etc)., Lead the multiple Audit (CMS & MQA) & Assessments and successful closure of the same., Creation and review of Quality Management Process across multiple projects., Streamlined and enhanced the Document Control Process through system improvements., Preparation and submission of RCA/CAPA & 4 Square analysis in case of any deviation from the business agreement.
  • Pharmacovigilance Subject Matter Expert (Drug safety unit), Training of new hires in projects., Responding to client/customers queries., Ensure all Service levels are met., Calibration activities to ensure the project is streamlined Random Audit on Final transaction and provide the feedback accordingly., Lead the feedback call/ training related meeting with Client.
  • Pharmacovigilance Officer, Drug safety unit, Case intake through patients, their physicians, pharmacists or anyone who got information about the AEs, Handling of cases to submit AE reports, file product complaints or provide information about medicines., Documenting safety reports and product complaints through a computer based database system

Certification

ISO 9001 Lead Auditor.

Badminton

Enthusiastic player of badminton, regularly engaging in recreational matches. Enjoy the physical activity, teamwork, and strategic thinking involved in the sport, fostering a balanced lifestyle and promoting physical fitness.

Timeline

Deputy Manager Operations & Quality Assurance

Wipro
04.2023 - Current

Presales academy certified

01-2023

ISO 9001 Lead Auditor.

10-2022

Project Managment

04-2022

Internal ISO certified Auditor

06-2021

Assistant Manager- Quality Assurance

Wipro
03.2021 - 03.2023

Subject Matter Expert

Wipro
02.2018 - 02.2021

Drug Safety Associate

Wipro
10.2016 - 01.2018

Bachelor of Pharmacy - Pharmacy

Advanced Institute of Pharmacy
Mohit KumarDeputy Manager-Operations & Quality Assurance