Mohd Abdul Naveed

Roles and responsibilities.

• Investigating and troubleshooting quality-related issues, working collaboratively with operations team such as , research and development, quality assurance to identify root causes and implement corrective actions.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Developed training materials, SOPs and work instructions to supplement new team member onboarding.
• Communicating audit errors, quality issues, and recommendations to relevant stakeholders, including management.
• Participating in continuous improvement initiatives to enhance quality control processes, reduce fatal and non fatal errors.
• Analyzing delivery data, including metrics such as delivery times, route optimization, customer feedback, to identify trends, patterns, and areas for improvement.
• Monitoring tickets and investigating to get outcome.
• Analyzing call, E-mail , Chat to verify incident.
• Responsible for day to day audit of associates.
• Involved in day-to-day activities and operations.
• Created and revised procedures, checklists and job aids to reduce errors.
• Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.

Roles and responsibilities.

• Completed and filed returns with tax departments at local, state, and federal levels.
• Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
• Assessed client tax situations to determine best filing options.
• Maintain knowledge on all technical information and resolve all issues in transactions and perform correction where require.
• Answering certain simple queries that client's may want us to respond while deciding to choose AO tax as service provider.
• Secured and properly handled confidential data to protect against unauthorized access, improper transmission, and unapproved disclosure

• [captain for DSOM, 2014 to 2016
• Initial Public Offering