Mohd Walid Faiyaz
Asst Manager - Key Accounts
Hyderabad
Summary
Results-driven and analytical Assistant Manager – Key Accounts with 7+ years of progressive experience in logistics and e-commerce. Skilled in managing key clients, optimizing supply chain processes, and enhancing last-mile delivery performance. Demonstrates exceptional leadership in operations, strategic planning, client relationship management, and cross-functional collaboration. Proven ability to leverage automation tools such as Power BI, Excel Macros, Power Automate, and Python to enhance KPIs and streamline reporting.
Overview
14
14
years of professional experience
4
4
Languages
Work History
Asst. Manager Key Accounts (KAM)
Ecom Express Limited
12.2022 - Current
- Serve as the single point of contact for strategic clients, managing end-to-end post-shipment support and issue resolution.
- Act as the escalation matrix for key accounts and ensure timely and satisfactory resolution of service concerns.
- Track daily service performance, including First Attempt Delivery Rate (FADR), RTO %, and NDR closures, to ensure SLA compliance.
- Coordinate with internal cross-functional teams (Operations, Technology, Finance) to execute client requests and resolve issues within TAT.
- Analyze service failure trends, initiate CAPA (Corrective and Preventive Actions), and drive process improvement across key touchpoints.
- Monitor and share daily/weekly/monthly MIS and service dashboards with internal stakeholders and clients.
- Drive performance reviews with clients, highlighting delivery performance, escalation resolution, and improvement initiatives.
- Conduct root cause analysis on failed or delayed shipments and follow up with respective hubs/centers for resolution.
- Work closely with the KAM team to support commercial discussions, onboarding processes, and service-level enhancements.
- Regularly update clients on operational status, changes in SOPs, and business continuity measures during disruptions.
- Partner with technology teams to raise tickets and track resolution on system-related issues affecting service delivery.
- Manage documentation and closure of client-specific SOPs, ensuring 100% adherence at operational levels.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Store Associate
Myntra Designs Pvt Ltd
09.2020 - 12.2022
- Managing the service operations with focus on implementing policies & procedures as well developing & streamlining systems
- Responsible for the operations metrics of the Branch.
- Take care of stock received and stock outward.
- Ensures quality check of all shipments/bags and ensure zero missing shipments with value and count.
- Preparation of various MIS reports like Inbound, outbound, RTO, Cash, Performance and aging reports .
- Responsible to arrange maximum deliveries within TAT.
- FIFO With 100% Adherance.
- Responsible for decreasing aging of the shipments.
- Monitor the NDR/RTO and finding solutions for reducing monthly NDR & RTO %.
- Handling a team of Supervisors & delivery boys.
- COD (Cash On Delivery) Cash handling and depositing in a given TAT time.
- Educating the staff about the importance of shipment handling and the work they perform.
- Create a sense of ownership for managing the service center.
- Process are followed to minimalize loses at Service center.
- Possesses credibility & Personal integrity that leaves lasting impression, motivates employees & generates loyalty.
DC Head
Xpressbees Logistics Pvt Ltd
09.2019 - 06.2020
Team Lead (DC Head)
Delhivery Pvt Ltd
04.2017 - 08.2019
Field Executive
Delhivery Pvt Ltd
10.2016 - 04.2017
Field Executive
Delhivery Pvt Ltd
10.2015 - 10.2016
Team Leader
Shadowfax Logistics Pvt Ltd
04.2015 - 10.2015
Sales Executive
Rahman Pharmacy
04.2011 - 04.2015
Education
BSC Maths -
CHHATRAPATI SHAHU JI MAHARAJ UNIVERSITY
Kanpur, India 04.2001 -
Board of Intermediate -
Gowtham Junior College
Hyderabad 04.2001 -
High School Diploma -
Shanti Niketan High School
Hyderabad, India 04.2001 -
Skills
- Client-centric approach
- Strategic planning
- Analytical problem solving
- Conflict resolution strategies
- Team collaboration
- Sound decision-making
- Inventory management
- Inventory tracking expertise
- Supply chain planning
- Logistics coordination
- Analytical problem solving
- Ownership and accountability
- Staff development and training
- Efficiently learn new software platforms
- Typing proficiency (50 wpm)
- Operating system proficiency
- Proficient in all Windows versions
- Linux and Ubuntu proficiency
- Proficient in MS Office
- Advanced data retrieval skills
- VBA (Macros)
- Process automations
- Power BI
- Python
Interests
Watching World Wrestling Entertainment
Helping people in a polite manner professionally or personally
Making best decisions with self-evaluation
Role Description
- Managing the service operations with focus on implementing policies & procedures as well developing & streamlining systems
- Responsible for the operations metrics of the Branch
- Take care of stock received and stock outward
- Ensures quality check of all shipments/bags and ensure zero missing shipments with value and count
- Preparation of various MIS reports like Inbound, outbound, RTO, Cash, Performance and aging reports
- Responsible to arrange maximum deliveries within TAT
- FIFO With 100% Adherence
- Responsible for decreasing aging of the shipments
- Monitor the NDR/RTO and finding solutions for reducing monthly NDR & RTO %
- Handling a team of Supervisors & delivery boys
- COD (Cash On Delivery) Cash handling and depositing in a given TAT time
- Educating the staff about the importance of shipment handling and the work they perform
- Create a sense of ownership for managing the service center
- Processes are followed to minimize losses at Service center
- Possesses credibility & Personal integrity that leaves lasting impression, motivates employees & generates loyalty
Personal Information
- Father's Name: Faiyaz Abdul Rahim Shaikh
- Emergency Contact: Faiyaz Abdul Rahim, 9700106296, Father
- Date of Birth: 09/10/93
- Nationality: Indian
- Marital Status: Married
Software
Power BI
Python
Timeline
Asst. Manager Key Accounts (KAM)
Ecom Express Limited
12.2022 - Current
Store Associate
Myntra Designs Pvt Ltd
09.2020 - 12.2022
DC Head
Xpressbees Logistics Pvt Ltd
09.2019 - 06.2020
Team Lead (DC Head)
Delhivery Pvt Ltd
04.2017 - 08.2019
Field Executive
Delhivery Pvt Ltd
10.2016 - 04.2017
Field Executive
Delhivery Pvt Ltd
10.2015 - 10.2016
Team Leader
Shadowfax Logistics Pvt Ltd
04.2015 - 10.2015
Sales Executive
Rahman Pharmacy
04.2011 - 04.2015
BSC Maths -
CHHATRAPATI SHAHU JI MAHARAJ UNIVERSITY
04.2001 -
Board of Intermediate -
Gowtham Junior College
04.2001 -
High School Diploma -
Shanti Niketan High School
04.2001 -
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