Mohd Shadab Khatib

Dynamic and detail-oriented professional with over 6 years of experience in customer support and data management, seeking to leverage my expertise in a SharePoint Support role. Proven ability to analyze and manage complex datasets, automate reporting processes, and deliver exceptional customer service, achieving a 100% Net Promoter Score (NPS) at British Gas. Skilled in troubleshooting technical issues and ensuring operational efficiency, with a strong foundation in SharePoint site configuration and security models. Committed to enhancing team collaboration and driving seamless SharePoint operations to support organizational goals.

• Best Performer of the Month February & March in Jio Infocom Ltd
• Best Skilling Executive Award achieved by OLA Cabs Pvt Ltd & Barti in Gov. Project
• Best Sales Officer in Maharashtra awards received from Reliance Ajio Business
• Achieved 100% NPS for multiple consecutive months, demonstrating a consistent ability to resolve issues and ensure customer satisfaction.
• Improved report accuracy by automating daily report extraction processes, reducing manual errors by 15% and saving over 10 hours per week in reporting tasks.
• Reduced complaint resolution time by 20% by implementing new processes for quicker issue tracking and resolution, enhancing customer satisfaction.
• Played a key role in improving AHT (Average Handling Time) by providing prompt resolutions to customer queries, achieving faster turnaround times for support tickets.
• Streamlined reporting processes by introducing automated tracking for Schedule Adherence and Complaints Tracker, leading to improved data visibility and quicker action on potential service issues.