MOHD SAMEER
Hyderabad
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Customer Service Executive
IntouchCX
Hyderabad
08.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Senior Customer Service Executive
Lenskart
Hyderabad
11.2023 - Current
- Assisted customers with product inquiries, complaints and technical issues
- Coordinated activities between different teams within the organization in order to ensure efficient resolution of client queries
- Provided timely updates on status of requests and issues reported by customers.
Customer Service Executive
Voltas service center
Hyderabad
07.2021 - 09.2023
- Identified opportunities for process improvement within the customer service department
- Ensured that all customer queries were handled quickly and professionally
- Maintained accurate records of customer interactions, transactions and comments in the database system
- Tracked customer complaints and followed up to ensure resolution was achieved.
Education
B.com (computers) -
Haindavi Degree College
CEC Intermediate -
Mesco Junior College
High School Diploma -
Iqra High School
Skills
- Order confirmation
- Employee training and orientation
- Team Training
- Product and service knowledge
- Sales Support
- Sales Strategies
Languages
English
Advanced
C1
Hindi
Proficient
C2
Urdu
Proficient
C2
Timeline
Customer Service Executive
IntouchCX
08.2024 - Current
Senior Customer Service Executive
Lenskart
11.2023 - Current
Customer Service Executive
Voltas service center
07.2021 - 09.2023
B.com (computers) -
Haindavi Degree College
CEC Intermediate -
Mesco Junior College
High School Diploma -
Iqra High School