Mohd Ahmed
Hyderabad
Summary
Customer service specialist with experience supporting clients at Deloitte and retail customers at Amazon. Proficient in handling inquiries and resolving issues to ensure customer satisfaction. Keen interest in leveraging data analysis and software tools to drive insights and improve operational efficiency. Strong communication and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
2
2
Languages
Work History
Senior Process Executive
Cognizant
10.2023 - Current
- Provided technical assistance and customer service to clients regarding their business profiles on Google search results via calls and chats.
- Addressed customer inquiries and resolved technical issues related to business information accuracy on Google search.
- Directed out-of-scope requests to appropriate teams for further assistance and resolution.
- Ensured compliance with Google's guidelines for business profiles, guiding customers through process of publishing their businesses on Google search.
Customer Support Executive
Team Lease Digital PVT LTD, (Client: Deloitte LLP)
09.2022 - 06.2023
- Provided extensive support to Deloitte employees, assisting with time and expenses management, accounts payable, and accounts receivable tasks.
- Facilitated the setup of new clients within the system, ensuring accurate and efficient onboarding processes.
- Resolved technical issues encountered by employees during the creation of new engagements or clients, enhancing operational efficiency.
- Demonstrated proficiency in navigating financial systems and platforms to streamline administrative processes.
Customer Service Associate
Amazon Development Center India
07.2020 - 10.2021
- Assisting customer enquiries regarding orders, refunds, returns and tracking status of orders.
- Supported Amazon pay for North American market.
- Work with different teams to resolve customer queries.
- Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Education
Bachelor of Technology - Electronics And Communication Engineering
TKR Engineering College
Hyderabad 05.2001 -
Intermediate - MPC
Sri Chaintanya Junior Kalasala
05.2001 -
SSC -
Fountain Head High School
Hyderabad 05.2001 -
Skills
Certification
Learning Path in Data Science
Timeline
Senior Process Executive
Cognizant
10.2023 - Current
Customer Support Executive
Team Lease Digital PVT LTD, (Client: Deloitte LLP)
09.2022 - 06.2023
Learning Path in Data Science
08-2020
Customer Service Associate
Amazon Development Center India
07.2020 - 10.2021
Bachelor of Technology - Electronics And Communication Engineering
TKR Engineering College
05.2001 -
Intermediate - MPC
Sri Chaintanya Junior Kalasala
05.2001 -
SSC -
Fountain Head High School
05.2001 -
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