MOHAMMED ADNAN MOHIUDDIN
CUSTOMER SERVICE
Hyderabad
Summary
Adapt in elevating customer service standards, significantly enhanced client retention at IQ Corporate Services. With a blend of expert communication and problem-solving skills, led the development of a customer service manual, boosting team efficiency, ability to manage high call volumes and ensure customer satisfaction has been pivotal in driving repeat business and referrals.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work History
CUSTOMER SERVICE
IQ CORPORATE SERVICES
2021.10 - 2024.07
- Provided exceptional customer service, leading to increased client retention rates.
- Delivered exceptional customer service, addressing client concerns promptly and effectively.
- Managed high call volume while maintaining exemplary customer service standards.
- Improved team efficiency with thorough training on customer service protocols.
- Delivered exceptional customer service, leading to repeat bookings and referrals.
- Developed customer service manual to standardize procedures across all departments.
- Provided exceptional customer service, resolving complex issues promptly and effectively.
- Assisted and motivated associates to deliver excellent customer service daily.
- Provided excellent customer service while meeting challenging time goals.
- Provided sales and customer service assistance to walk-in traffic
- Provided friendly, helpful customer service to over 15 customers daily
- Developed customer service abilities through assisting visitors and handling inquiries
- Assessed and resolved customer service problems and executed solutions
- Delivered excellent customer service, resulting in increased member retention rates
- Implemented new customer service policies to maximize satisfaction and loyalty
Education
B.COM, COMPUTERS - COMMERCE, COMPUTER SCIENCES
GANDHI INSTITUTE OF TECHNOLOGY AND MANAGEMENT
AMEERPET, HYDERABAD 2018.06 - 2021.08
INTERMEDIATE - MATHS, ECONOMICS, COMMMERCE
SULTAN UL ULOOM JUNIOR COLLEGE
BANJARA HILLS, HYDERABAD 2016.06 - 2018.05
High School Diploma -
ST.ROSE MARY HIGH SCHOOL
GOLCONDA FORT, HYDERABAD. 2013.06 - 2016.05
Skills
Customer service improvement
Attentive Customer Service
Customer service and support
Customer service and care
Client Relations and Customer Service
Customer service focus
Customer Service Aptitude
Call Center Customer Service
Sales and Customer Service
Timeline
CUSTOMER SERVICE
IQ CORPORATE SERVICES
2021.10 - 2024.07
B.COM, COMPUTERS - COMMERCE, COMPUTER SCIENCES
GANDHI INSTITUTE OF TECHNOLOGY AND MANAGEMENT
2018.06 - 2021.08
INTERMEDIATE - MATHS, ECONOMICS, COMMMERCE
SULTAN UL ULOOM JUNIOR COLLEGE
2016.06 - 2018.05
High School Diploma -
ST.ROSE MARY HIGH SCHOOL
2013.06 - 2016.05
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