MOHAMMED ZUBAIR SHAREEF
Hyderabad
Summary
Results-oriented Sales and Account Management Professional with over 8 years of experience in developing client relationships and managing accounts. Demonstrated expertise in identifying growth opportunities, conducting account reviews, and coordinating across teams to address client needs. Known for driving process improvements and delivering strategic insights through market analysis and financial modeling, ensuring effective collaboration and innovative solutions.
Overview
12
12
years of professional experience
Work History
RCC Business Expert
Apple India Private Limited
Hyderabad
02.2025 - Current
- Act as a dedicated point of contact for a portfolio of accounts, managing the relationship end-to-end from onboarding through renewal to strengthen retention and account health.
- Managed client relationships and conducted regular check-ins to ensure satisfaction with products and services, proactively addressing potential escalations.
- Identify upsell and cross-sell opportunities within existing accounts by proactively tracking usage, satisfaction, and evolving customer needs.
- Analyzed market trends to identify customer needs and preferences, translating insights into account-specific recommendations.
- Collaborated with cross-functional teams (product, support, operations) to enhance product features, usability, and overall account experience.
- Implemented feedback mechanisms and tracked account health to drive continuous improvement in customer experience.
- Developed training materials for new hires on operational procedures and account management best practices, facilitating smoother onboarding.
- Partnered with internal stakeholders to resolve account-level issues and escalations, ensuring timely resolution and client satisfaction.
Account Sales Representative
Dell Technologies
08.2020 - Current
- Managed B2B and B2C sales relationships across the US and Canada markets, serving as the primary account contact for assigned customers.
- Created and nurtured prospects, following up consistently through to closing deals for both B2B and B2C accounts.
- Negotiated and closed deals, contributing significantly to team success and overall sales objectives.
- Understood customer needs and provided the right solutions, consistently generating strong revenue with healthy margins against regular targets.
- Developed relationships with customers, product managers, and the broader community to drive long-term business growth and improve account retention.
- Maintained up-to-date product knowledge to provide accurate, timely resolutions and account guidance to customers.
- Identified and addressed account risks proactively, implementing solutions to enhance customer satisfaction and retention.
- Owned customer escalations end-to-end, resolving issues while protecting the account relationship.
Sales Executive
Adroit Neo Tech Solutions
02.2015 - 02.2020
- Consistently met 200% of target for two consecutive years.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased sales through execution of the full sales cycle, from initial lead processing through conversion and closing.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Cultivated and maintained relationships with new and existing accounts to support revenue growth.
- Identified upselling opportunities within existing accounts by staying informed on clients' evolving needs and requirements.
- Researched sales opportunities and identified leads to exceed sales goals and enhance profitability.
- Developed and delivered engaging sales presentations to potential customers, emphasizing product features and benefits.
- Assessed potential leads for alignment with sales criteria., built relationships, and executed sales strategies to drive new business.
Education
Bachelor of Science - Accounting and Computer Science
Avanthi Degree College
Hyderabad, TG06-2015
High School Diploma -
MS Junior College
Hyderabad, TG03-2012
Skills
- Account and client management
- Retention and revenue strategies
- Sales strategy development
- Pipeline management
- Contract negotiation skills
- Sales presentation expertise
- Salesforce proficiency
- Needs assessment techniques
- Cross-functional collaboration
- Experience improvement initiatives
- Problem-solving abilities
- Visual communication skills
Languages
- Urdu, First Language
- English (Advanced)
- Hindi (Intermediate)
- Telugu (Beginner)
- Arabic (Beginner)
Timeline
RCC Business Expert
Apple India Private Limited
02.2025 - Current
Account Sales Representative
Dell Technologies
08.2020 - Current
Sales Executive
Adroit Neo Tech Solutions
02.2015 - 02.2020
Bachelor of Science - Accounting and Computer Science
Avanthi Degree College
High School Diploma -
MS Junior College