MOHAMMED HANEEF ISSACK AHMED
Assistant Manager
Hyderabad
Summary
Operations Management || Strategist || People & Project Management || Stakeholder Management || Employee Engagement || Employee Retention|| Customer Rentention|| Conflict resolution||Problem Solving
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Manager
Pepsico
05.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Pioneered automation initiatives by leveraging insights gathered from stakeholder feedback, identifying areas for process improvement, and implementing innovative solutions to streamline workflows and enhance operational efficiency across North America regions.
- Generated ideas and recommendations for workflow simplification and task automation, resulting in significant time and cost savings for the organization while improving overall productivity and performance.
Sr Subject Matter Expert
Amazon Development center
3 2021 - Current
- Lead and motivate a Team through 1:1 s, behavioral and customer handling coaching and individual development plans; develop talent and manage team performance in order to meet and exceed customer satisfaction goal
- Implements performance goals, monitors and evaluates against preset goals implementing action plans to resolve performance barriers as needed
- Reviews and analyses performance metrics to identify areas of opportunity that will drive performance improvement
- Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management
- Represent the Voice of the Customer during Gemba walks, participate in Kaizen events and other continuous improvement initiatives in order to escalate systemic problems
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
- Nurture a culture within the team that consistently demonstrates alignment with leadership principles; visibly ties department decisions to leadership principles and tenets.
Subject Matter Expert
Amazon Development center
09.2020 - 02.2021
- Worked as a junior data analyst to analyze daily performance of the associates
- Creating reports for DDD (Daily Deep Dive) meetings with stakeholders
- Visualizing the data/insights using Amazon Quick Sight presenting it before the Leadership on daily basis
- Managing and organizing the data generated by various FCs & Warehouses and maintaining dashboards for BI Engineers
- Performing root cause analysis to understand escalations both at upper & lower levels
- Applying the Six-Sigma techniques to increase the productivity thus delivering results
- Solving complex disagreements between the associates and auditors by providing the communicating effectively to keep everything on the same page
- Improving the learning curve of new hires by diving deep into their pain points
- Documentation of behavioral pattern & generating Hygiene Metrics reports for the team.
Analyst
Amazon Development Center
07.2019 - 08.2020
- Enabling the human supervisory control of automated tasks using AI/ML and Computer Vision to strengthen the ability of machine in decision making
- Querying the data using SQL for the operations
- Brainstorming sessions to improvise ML Data Operations (Inbound, Outbound)
- Managing and organizing the data generated by various FCs and warehouses
- Creating MS Excel reports, cleaning the data, drawing insights, etc.
Associate
Tech Mahindra
07.2018 - 05.2019
- Ensuring adherence to SLAs; identifying staffing needs and developing work plan based on work volume
- Analyzed current business processes as well as providing suggestions for improvement
- Performing daily & weekly reviews to ensure project progress while adhering to the schedule
- Displayed dedication and work ethics by offering to work extra shifts in busy hours
- Conducted Quality sessions to streamline the process and improve overall performance
- Worked as an Escalation point for complex queries.
Education
Graduation -
NSRIT college of Engineering
08.2014 - 05.2018
10+2 - undefined
Sri Gayatri JR College
07.2012 - 05.2014
10th - undefined
SR DIGI School
08.2010 - 05.2011
AWS certified Solutions Architect - undefined
Intellipaat
08.2022 - 05.2022
Skills
MICROSOFT POWERPOINT
MICROSOFT EXCEL & VBA
SQL(Pandas sql)
PYTHON(Pandas & Numpy)
INTERPERSONAL SKILLS
CONFLICT RESOLUTION
LEADERSHIP AND TEAMWORK
CRITICAL THINKING AND PROBLEM SOLVING
TEAMWORK
COMMUNICATION
PROBLEM SOLVING
ABILITY TO WORK UNDER PRESSURE
MICROSOFT OFFICE
ABILITY TO WORK IN A TEAM
COMMUNICATION SKILLS
TIME MANAGEMENT
ACCOUNT MANAGEMENT
BUSINESS REVIEWS
CUSTOMER ENGAGEMENT
CUSTOMER RETENTION
PROBLEM SOLVING
AUTOMATIONS
Accomplishments
- Received multiple RNR's at team level and at process level and got recognition as AVOC-guru's for supporting multiples team's at process-level.
- Is a part of multiple projects within the same AVOC and was involved in building it from scratch in terms of defining KPI's deep diving on error classifications and mitigating them.
- Has participated in epsilon'21 where a we need to drive solution to a problem statement using lean methodology.
- Supporting new hires & trained them exceeding business expectation's with throughput of 100% result (FPY) for the all the batches handled.
Internship
JAVA Basics & Advanced, Brain O vision Solutions, Visakhapatnam, 05/01/17, 06/01/17, Building Android Application using Java & Kotlin at Brain O vision Solutions, Visakhapatnam
Extracurricular Activities
Coordinator Of Volunteers At NSS India, Visakhapatnam Team Leader For Projects Done At College And Internship Level Received Cash Voucher At For College Fest For Being First Topper Of 4-1 Semester. Participated In Various Workshops At College. Worked As Student Coordinator In Technimble 2k17 At My College. Participated In Forums Based On Android Development At Xda Participated In 2days Hackathon At Vizag Startup Garage Rushikonda Visakhapatnam Participated In A Workshop On "React.Js" Initiative At NASSCOM Startup Visakhapatnam. Participated In District Karate Summer Camp 2007 At Gajuwaka, Visakhapatnam.
Timeline
Assistant Manager
Pepsico
05.2023 - Current
AWS certified Solutions Architect - undefined
Intellipaat
08.2022 - 05.2022
Subject Matter Expert
Amazon Development center
09.2020 - 02.2021
Analyst
Amazon Development Center
07.2019 - 08.2020
Associate
Tech Mahindra
07.2018 - 05.2019
Graduation -
NSRIT college of Engineering
08.2014 - 05.2018
10+2 - undefined
Sri Gayatri JR College
07.2012 - 05.2014
10th - undefined
SR DIGI School
08.2010 - 05.2011
Sr Subject Matter Expert
Amazon Development center
3 2021 - Current